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Position Summary: The Assistant Operations role provides administrative support, coordinates financing application processing, and delivers continuous follow-up to customers and the sales team. Key Highlights: 1. Key coordination in financing application processing. 2. Essential administrative and operational support. 3. Ongoing interaction with customers and the sales team. Aion Capital USA, a division of Aion Group, specializes specifically in connecting business owners with financial institutions and private funds, providing access to lines of credit, working capital, and other tailored financing solutions designed to accelerate business growth. **Position Description within Aion Capital** The Assistant Operations plays a fundamental role in the daily operations of Aion Capital USA. This role is responsible for delivering administrative support, coordinating financing application processing, and providing continuous follow-up to both customers and the sales team—ensuring each file progresses efficiently and meets lenders’ established requirements. Key responsibilities include receiving, organizing, and validating documentation; tracking files across all stages of the process; maintaining constant communication with customers, lenders, and sales representatives; and updating information in the company’s internal systems. Additionally, this role supports general administrative tasks, calendar management, meeting coordination, report preparation, customer service via phone, email, and messaging, as well as activities related to marketing campaigns, database management, and special operational projects. We seek a highly organized individual with strong attention to detail. This position requires initiative, a sense of urgency, confidentiality in handling information, and a strong commitment to service quality for both our customers and sales team. **Required Profile** * Intermediate or higher English proficiency—mandatory. * Experience in customer service, administrative assistance, document processing, or call centers. * Proficiency with digital tools. * Ability to manage multiple tasks and priorities simultaneously. * Professional, responsible, and solution-oriented attitude. **Core Responsibilities** * Receive, organize, and review financing applications submitted by the sales team. * Request pending documentation from customers. * Verify that files are complete before submission for evaluation. * Track status of bank statements, identification documents, forms, contracts, and other required documents. * Maintain up-to-date customer information within the CRM. * Coordinate communications among customers, the sales team, and lenders. * Monitor the status of applications, approvals, contracts, and disbursements. * Provide customer service via phone, email, and messaging. * Address general inquiries regarding the process and escalate cases requiring specialized attention. * Manage calendars, calls, meetings, and reminders. * Prepare emails, reports, forms, and administrative documents. * Support general office tasks, file control, and internal tracking. * Collaborate on marketing campaigns, database management, and operational activities as needed. **Compensation** * Base salary of USD 600 per month during the first 3 months (training and onboarding period). * Starting from the fourth month, the base salary increases to USD 720 per month, subject to satisfactory performance. * 2% commission on all successfully processed and funded financing applications, with potential additional monthly commission earnings ranging from USD 200 to USD \+500, depending on transaction volume. **Benefits** * Paid vacation time starting after 6 months of employment. * After 2 years of tenure, high-performing employees may be considered for growth opportunities in the United States, including possible work sponsorship—subject to company needs and applicable immigration regulations. Job Types: Full\-time, Contract, Commission Contract length: 12 months Work Location: In person
