Technical Operations Analyst

Description

Job Summary: The Technical Operations Analyst (Underwriting) will be responsible for analyzing and underwriting risks, ensuring compliance with internal policies and regulatory requirements, and contributing to healthy technical production. Key Highlights: 1. Analyze and underwrite technical, medical, financial, and moral risks. 2. Manage maintenance of active policies and provide administrative support. 3. Participate in projects aimed at continuous process improvement. ### **General Information** **Location** BOGOTÁ D.C., BOGOTA Working Schedule Full\-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 24\-Jun\-2026 Job ID 18616 ### **Description and Requirements** The Technical Operations Analyst (Underwriting) will be responsible for analyzing and underwriting low- and high-complexity risks, ensuring compliance with internal policies, reinsurance guidelines, and applicable Colombian regulations. Guided by our purpose — *always with you, building a more confident future* — and our **New Frontier** strategy, the primary function of this role is to contribute to healthy technical production and mitigation of claims risk through proper risk evaluation, maintenance of active policies, and support for Individual Life and Personal Accident processes. **Key Responsibilities** * Analyze and underwrite technical, medical, financial, and moral risks, determining acceptance conditions for each business case in accordance with internal policies, reinsurance guidelines, and applicable regulations. * Meet commercial and operational production response time requirements, ensuring timely processing within defined service-level indicators. * Manage maintenance of active policies, including submission, follow-up, document archiving, and administrative support to the sales area. * Underwrite and analyze production and maintenance of Individual Life and Personal Accident business sold nationwide by the sales force. * Participate in assigned projects and monitor operational records, contributing to continuous improvement and strengthening of departmental processes. **Requirements** * Technical professional and/or university student in administrative or related fields. * Minimum one year of experience in auditing and/or underwriting Individual Life risks. * Minimum one year of experience in life insurance. * Knowledge of underwriting, policy maintenance, and risk analysis processes. * Ability to analyze information, organize tasks, ensure accuracy, and meet response time requirements. **Desirable Qualifications** * University degree in administrative or related fields. * Experience in the insurance sector. * Knowledge of Individual Life and Personal Accident products. * Experience in improving underwriting processes and supporting sales areas. * Competencies related to negotiation, emotional intelligence, frustration tolerance, teamwork, and continuous improvement. **Benefits We Offer** Our benefits are designed to support your holistic well-being, with programs covering physical and mental health, financial wellness, and family support. We offer major medical expense insurance, life insurance, combined with a competitive compensation package including performance bonuses, a savings fund, and a pension plan. We also provide extended parental and adoption leave, as well as additional benefits such as volunteer time off, birthday days off, Cultural Heritage Day, cultural and sports events, and much more! **About MetLife** Recognized on Fortune magazine’s 2025 list of the "World’s Most Admired Companies" and the 2025 Fortune list of the World’s Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by purpose and guided by our core values — Win Together, Do the Right Thing, Deliver Impact over Activity, and Think Forward — we are inspired to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible — Join us! At MetLife, we are committed to fostering diversity among employees, through non\-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV status, and embarrassment as a requirement for entry, permanence or advancement, and we provide equal employment opportunities.