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Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. \n\nWe work with iconic brands worldwide. We bring them a unique value proposition through market\\-leading technology and business process excellence.\n\n\nWe’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.\n\n\nFor each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. 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Key responsibilities include triaging emails, reviewing loan instructions, reconciliation of cash breaks, and audit related activities/requests maintaining accurate controls in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\\-level Analysts.\n\n **Accountabilities** \n\n* Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution.\n* Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs.\n* Using data from multiple sources, prepare and disseminate oversight, management and ad\\-hoc reporting to internal teams and senior management on a daily/weekly/monthly/quarterly basis.\n* Support the fulfillment for internal and external audit processes by gathering deal documentation for requested data elements, verifying successful translation into our systems of record, and delivering the results in an accurate and secure manner.\n* Leads by example modelling Scotiabank’s desired behaviors and drive to deliver timely accurate results, guiding and assisting junior team members to achieve better positive outcomes\n* Regularly review and propose optimization opportunities where possible, documenting expected benefits and proposed operational methods for review.\n* Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to resolve day\\-to\\-day servicing issues and reduce business and client impact with managerial direction as required.\n* Understand and ensure the Bank’s risk appetite and risk culture are considered in day\\-to\\-day activities and decisions, escalating as required.\n* Support an environment in which we pursue effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day\\-to\\-day business controls to meet obligations in accordance with Scotiabank’s Values, its Code of Conduct, and with respect to various risk areas – Operational risk, regulatory/compliance risk, AML/ATF/sanctions risk and Business Conduct governed under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.\n* Contribute to a high\\-performance environment with a positive inclusive attitude, effective communication, and thoughtful time and organization planning.\n* Champion a customer focused culture to deepen relationships and leverage broader Bank relationships, systems, and knowledge.\n \n\nReporting Relationships (Job Titles only) \n\nPrimary Manager: \n\n(include secondary Manager if applicable) • Manager, Sustainment \\& Control – Corporate Lending Services \n\n* Senior Manager, GBS / GWO / Corporate Lending Services\n\n\nDirect Reports: • None \n\nShared Reports (solid/dotted if applicable): • None \n\n \n\n***Dimensions**** Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits.\n* Ability to manage several priorities often in with a high degree of urgency\n* Works well within a team atmosphere but can work independently\n* Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions\n* Ability to communicate concerns effectively and concisely\n* Ability to build relationships and establish trust\n* Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.)\n* Processing for deals (size and respective limits will vary subjected to segment and tasks).\n* Investigate all adjustments \\& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval.\n* Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives\n* Business Units supported include but not limited to: Global Banking \\& Markets\n* Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.\n* Participates in the implementation of efficiency\\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \\& learn” as required.\n\n\nParticipates in cross\\-training to broaden skillsets across different areas. **Education / Experience** \n\n* English level B2\\+ Conversational Level\n* Post\\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry.\n* Proven customer service and communication skills, with ability to prioritize\n* Working knowledge of lending products, services, and procedures\n* Proven customer service skills, as well as flexibility to adapt to changing environments.\n* Thorough knowledge of the Bank’s transactional services\n* Working knowledge of Microsoft Office (Excel, Word, and Outlook)\n\n \n\n \n\n**Working Conditions** \n\n* Standard office\\-based environment or hybrid of in\\-office and remote\n* Supports Canadian statutory calendar for province Ontario\n* Non\\-standard hours are a common occurrence\n\n \n\nLocation(s): Colombia : Bogota : Bogota\n\n\nScotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764814532000","seoName":"analyst-corporate-credit-services-global-wholesale-operations","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/analyst-corporate-credit-services-global-wholesale-operations-6461626014425912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"a7cf51c7-cab3-4798-9950-c280a905ca15","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Support corporate lending operations","Resolve cash reconciliation exceptions","Prepare operational reports for management"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764814532376,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6461626016102712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Hire & Onboarding Advisor","content":"**Requisition ID:** 225801\n \n\n \n\n**Employee Referral Program – Potential Reward:** $0\\.00 \n\n \n\nWe are committed to investing in our employees and helping you continue your career at ScotiaGBS\n\n **Purpose**\n\n \n\nResponsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. This role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required.\n\n **Accountabilities**\n\n \n\n* Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.\n* Initiate ongoing screening for active workers as required.\n* Collaborates with key stakeholders throughout the workforce security screening process.\n* Assesses and interprets the level of complexity of WSS files that require adjudication (Tier I, II, and III), escalates as required.\n* Conducts Tier I review (identify discrepancies and errors) and adjudication (FTE and contingent workers as required).\n* Monitor, track and report on WSS activities and KPIs to identify trends and program improvement opportunities.\n* Training new team members on processes and procedures. Continuously improve the training experience and update desktop procedures, training guides and job aids as necessary.\n* Ensures proper usage of knowledge management and case management tools to effectively respond to, document and monitor WSS activities.\n* Determines and communicates start dates as required.\n* Prepare rescind offer correspondence and track candidate status in Success Factors.\n* Connects with candidates for supporting documentation as required.\n* Act as subject matter expert on WSS and Work Permit activities and attend regular meetings with key stakeholders to support program updates.\n* Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to Senior Manager, Hiring \\& Onboarding.\n* Understands how the Bank’s risk appetite and risk culture should be considered in day\\-to\\-day activities and Decisions\n* Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\\-to\\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.\n* Champions a high\\-performance environment and implements a people strategy that attracts, retains, develops and\n\n **Reporting Relationships**\n\n \n\n* Primary Manager: Workforce Security Screening Lead, GHR Services \\- Operations\n* Direct Reports: NA\n* Shared Reports: NA\n\n \n\n\n\n**Dimensions**\n\n* Conducts Tier I adjudication for WSS activities\n* Provide support to employees on Work Permits\n* Significant volume of transactions\n* Responds within established SLAs\n* Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule\n\n\n. **Education / Experience / Other Information**\n\n \n\n* Minimum high school degree, or students starting the career in different fields \\- not specifically in Human Resources or Administration areas\n* Fluent and conversational English Level \\- At least B2\n* CHRP designation (or in pursuit of) an asset\n* Knowledge of HR transactions\n* Risk management mindset\n* Deep understanding of Bank policies and procedures\n* Strong written and verbal communication skills\n* Strong relationship management and interpersonal skills\n* Strong judgment and problem\\-solving skills\n* Strong analytical and strategic thinking skills\n* Strong Excel Knowledge in formulas and pivot tables (Basic\\-Intermediate level)\n* Attentive to details and deadlines\n* Proven teamwork capabilities\n* Flexibility and ability to adapt to changing work environments\n* Ability to maintain confidentiality\n\n \n\n\n\n \n\nLocation(s): Colombia : Bogota : Bogota\n\n\nScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.\n\n\nNote: All postings in me@Scotiabank will remain live for a minimum of 5 days.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764814532000","seoName":"hire-and-onboarding-advisor","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/hire-and-onboarding-advisor-6461626016102712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"c4652f1d-0004-41a0-a1bd-56372a362027","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Responsible for Workforce Security Screening","Collaborates with stakeholders on WSS processes","Provides training and updates procedures"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764814532507,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6461626017689812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Analyst, Corporate Credit Services - GWO - (solo referidos)","content":"**Requisition ID:** 214124\n \n\n \n\nWe are committed to investing in our employees and helping you continue your career at ScotiaGBS\n\n ***Purpose***\n\n\nContribute to the success of the Corporate Credit Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry\\-level Analysts.\n\n#### ***Accountabilities***\n\n* Manage and support all activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities.\n* Oversee a portfolio of medium to complex corporate loans and letters of credit, ensuring accuracy and integrity in data management, accounting reconciliation, and record\\-keeping.\n* Administer instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement.\n* Coordinate internal funding requirements to support daily loan servicing activities and manage exceptions\n* Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs.\n* Classify and archive emails in Outlook promptly.\n* Monitor case creation in Arteria for correct classification and manage reconciliation reporting to ensure synchronization between systems.\n* Support the production of daily operational reports, utilizing large datasets in Microsoft Excel and Power BI to maintain centralized reporting within the Corporate Credit Services (CCS) team.\n* Develop and maintain metrics tools, templates, and training materials based on stakeholder needs.\n* Assist in implementing effective change management strategies for new systems.\n* Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution.\n* Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy, maintaining a QC database, and preparing information for audits.\n* Prepare oversight, regulatory, management, and ad\\-hoc reports for internal teams and senior management on a regular basis while ensuring adherence to compliance standards.\n* Regularly review processes for optimization opportunities.\n* Update standard operating procedures to reflect modern practices while contributing to a high\\-performance team environment.\n* Champions a client\\-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.\n* Maintains up\\-to\\-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.\n* Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.\n* Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:\n\t+ Resolve day\\-to\\-day servicing issues and reduce business and client impact with managerial direction as required.\n* Understand how the Bank’s risk appetite and risk culture should be considered in day\\-to\\-day activities and decisions.\n* Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\\-to\\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.\n\n ***Dimensions***\n\n* Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits.\n* Ability to manage several priorities often in with a high degree of urgency\n* Works well within a team atmosphere but can work independently\n* Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions\n* Ability to communicate concerns effectively and concisely\n* Ability to build relationships and establish trust\n* Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.)\n* Processing for deals (size and respective limits will vary subjected to segment and tasks).\n* Investigate all adjustments \\& corrections ensuring entries are prepared accurately and processes with the appropriate level of approval.\n* Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives\n* Business Units supported include but not limited to: Global Banking \\& Markets\n* Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.\n* Participates in the implementation of efficiency\\-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test \\& learn” as required.\n* Participates in cross\\-training to broaden skillsets across different areas.\n\n \n\n\n\n**Education / Experience**\n\n \n\n\n\n* Post\\-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry.\n* Proven customer service and communication skills, with ability to prioritize\n* Strong Communication in English (written \\& verbal) and Organizational Skills.\n* Working knowledge of lending products, services, and procedures\n* Proven customer service skills, as well as flexibility to adapt to changing environments.\n* Thorough knowledge of the Bank’s transactional services\n* Working knowledge of Microsoft Office (Excel, Word, and Outlook)\n* English level B2\\.\n\n \n\n\\#Li\\-Hybrid\n\n \n\nLocation(s): Colombia : Bogota : Bogota\n\n\nScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.\n\n\nNote: All postings in me@Scotiabank will remain live for a minimum of 5 days.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764814532000","seoName":"analyst-corporate-credit-services-gwo-solo-referidos","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/analyst-corporate-credit-services-gwo-solo-referidos-6461626017689812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"63936659-b23b-4244-b6f0-bdcb8a778036","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Manage loan servicing lifecycle","Support corporate credit operations","Develop metrics and training tools"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764814532632,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"Cl. 18a #20-128, Manuel M. Buenaventura, Cali, Valle del Cauca, Colombia","infoId":"6460809604147512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Experience Specialist","content":"Celerity Fiber S.A.S (Colombia Office) is seeking a highly motivated and customer\\-centric individual to join our team in Cali as a Customer Experience Specialist. As a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. If you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply.\n\n**Responsibilities:**\n\n* Record and process confidential customer information, including payments and account creation.\n* Handle assigned calls and provide support for service operations.\n* Respond promptly to customer inquiries and proactively resolve complaints.\n* Demonstrate in\\-depth product knowledge to offer effective customer support.\n* Process orders, forms, requests, and maintain accurate records of customer interactions.\n* Contact potential customers via phone and email, utilizing CRM tools for follow\\-ups.\n* Conduct Cross\\-Selling and Up\\-Selling to maximize sales opportunities.\n* Report weekly on sales goals, objectives, and achievements.\n* Attend training sessions to stay updated on new products and service offerings.\n* Proactively inform customers about new products, services, and company policies.\n\n**Requirements:**\n\n* Previous experience in customer service and/or sales roles is preferred.\n* Advanced English Level B2 o C1\n* Empathetic and customer\\-focused mindset.\n* Detail\\-oriented with excellent organizational skills.\n* Proficiency in using CRM systems and other relevant software.\n* Willingness to adapt to a fast\\-paced and dynamic work environment.\n\n\nAbout us: \n\nHeadquartered in Miami, Florida, Celerity Fiber is a private cable operator and Internet Service provider of broadband and telecommunications services, founded on the pillars of relentless customer service and revolutionary Fiber internet service with best\\-in\\-class practices.\n\n\n\n\nzsjBDcBjOE","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764750755000","seoName":"customer-experience-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/customer-experience-specialist-6460809604147512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6e0d6524-aeb5-4297-8165-5e3ff6ebeeb7","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Customer Experience Specialist in Cali","Drive sales growth through Cross-Selling","Excellent communication and CRM skills required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cali,Valle del Cauca","unit":null}]},"addDate":1764750750323,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"Cl. 9 #13-23, Comuna 3, Santa Marta, Magdalena, Colombia","infoId":"6457191310105812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mgr-Loss Prevention","content":"**Additional Information** \n\n**Job Number**25191429 \n\n**Job Category**Loss Prevention \\& Security \n\n**Location**Santa Marta Marriott Resort Playa Dormida, Carrera 3 No 142\\-60, Santa Marta, Colombia, Colombia, 470006 \n\n**Schedule**Full Time \n\n**Located Remotely?**N \n\n**Position Type** Management \n\n**JOB SUMMARY**\n\n\nManages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.\n\n\n**CANDIDATE PROFILE**\n\n**Education and Experience**\n\n\n* High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.\n\n\nOR\n\n\n* 2\\-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.\n\n\n**CORE WORK ACTIVITIES**\n\n\n**Managing Security/Loss Prevention Operations**\n\n\n* Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.\n\n\n* Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.\n\n\n* Develops detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times.\n\n\n* Comply with applicable laws and safety regulations.\n\n\n* Follow proper key control guidelines in loss prevention and in the property.\n\n\n* Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.\n\n\n* Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.\n\n\n* Follow Duty of Care process for the protection of guests and employees.\n\n\n* Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.\n\n\n* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.\n\n\n* Implements action plans to monitor and control risk.\n\n\n* Monitors all unusual activities in and around the property that would impair the well being of guests and employees.\n\n\n* Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial \\& follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.\n\n\n* Oversees and guides the efforts of the Accident Prevention Committee.\n\n\n* Oversees first aid program for guests and employees.\n\n\n* Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.\n\n\n* Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.\n\n\n* Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.\n\n\n* Encourages and builds mutual trust, respect, and cooperation among team members.\n\n\n* Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.\n\n\n* Serves as a role model to demonstrate appropriate behaviors.\n\n\n* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.\n\n\n**Ensuring Exceptional Customer Service**\n\n\n* Meet quality standards and customer expectations on a daily basis.\n\n\n* Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.\n\n\n* Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.\n\n\n* Provides services that are above and beyond for customer satisfaction and retention.\n\n \n\n \n\n**Additional Responsibilities**\n\n\n* Analyzes information and evaluating results to choose the best solution and solve problems.\n\n\n* Develops liaison with local law enforcement and emergency services.\n\n\n* Informs and/or updates the executives and peers on relevant information in a timely manner.\n\n\n* Provides information to supervisors and co\\-workers by telephone, in written form, e\\-mail, or in person.\n\n \n\n\n*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*\nMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh\\-so\\-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward\\-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. \n\n\n\n\nJW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\\-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well\\-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764468071000","seoName":"mgr-loss-prevention","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/mgr-loss-prevention-6457191310105812/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"73f22e11-d121-46bc-8eab-cfcf0a8bd339","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Manages security and loss prevention operations","Ensures safety of guests and employees","Oversees emergency preparedness and risk control"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santa Marta,Magdalena","unit":null}]},"addDate":1764468071101,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6456086917875312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Associate SLS","content":"**Title: Associate SLS \\- Sales Support**\n\n**Location: GSC BOG**\n\n**Key Responsibilities**: \n\n \n\n\n\nProvide support to the Sales Support team in US by:\n\n **Skills / Requirements****:**\n\n* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.\n* At least 1 years in Logistcs process\n* Good level of MS Excel and other MS Office tools.\n* Good communication in English (verbal and written).\n* Customer service and communication skills.\n\n\nTeamwork and autonomy","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764381790000","seoName":"associate-sls","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/associate-sls-6456086917875312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"70b07359-51f5-4ae1-8a6a-f015e754f228","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Support Sales Support team in US","Professionals/students in Industrial Engineering or similar","Good communication in English"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764381790457,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"QVQG+8J Cota, Cundinamarca, Colombia","infoId":"6453204765772912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Warehouse worker II","content":"**Before you apply to a job, select your language preference from the options available at the top right of this page.**\n\n\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \\+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\n\n**Job Description:**\n\n**Job Summary** \n\nThis position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other tasks as assigned. \n\n**Responsibilities:** \n\nReceives, inspects, and stocks inbound products. \n\nReceives returns, counts and confirms quantities, determines condition and completes paperwork. \n\nObtains orders and selects products from the proper locations. \n\nVerifies accuracy of orders picked. \n\nStages and securely packs products. \n\nArranges for pick\\-up of shipments, contacts carriers and coordinates schedule. \n\nHandles products and performs duties according to client procedures and government/compliance regulations. \n\nPalletizes cases, wraps, and loads skids onto trailers. \n\nCreates shipping labels and other paperwork for parcels to maintain accurate shipping data in warehouse management system. \n\nSafely operates various power equipment. \n\nResponds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor. \n\n \n\n**Qualifications:** \n\nHigh school diploma, GED, or International equivalent \n\nWarehouse experience \\- Preference \n\nForklift experience \\- Preferred\n\n **Employee Type:**\n\n \n\nPermanent \n\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764218193000","seoName":"warehouse-worker-ii","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/warehouse-worker-ii-6453204765772912/","localIds":"125","cateId":null,"tid":null,"logParams":{"tid":"89c238c7-f3ba-4f12-947f-56501a96b4fe","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Permanent full-time warehouse role","Responsibilities include loading/unloading packages","Requires high school diploma or equivalent"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cota,Cundinamarca","unit":null}]},"addDate":1764156622326,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6453204767398712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Expert SL","content":"**Title**: Expert SLS AFR\n\n\n**Location**: GSC BOG\n\n\nSupport with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.\n\n\n**Key Responsibilities**\n\n\n* Receive quote request\n* Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.\n* Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.\n* Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.\n* Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.\n* Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.\n* Find improvements and efficiencies and discuss open topics and issues.\n\n**Skills / Requirements**:\n\n\n* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.\n* At least 1 years in Logistcs process\n* Good level of MS Excel and other MS Office tools.\n* Good communication in English (verbal and written).\n* Customer service and communication skills.\n* Teamwork and autonomy\n\n**Relevant information:**\n\n\n* Type of Contract: Indefinite \\- Directly with DHL Colombia.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764217983000","seoName":"expert-sl","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/expert-sl-6453204767398712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"2c7c3ebb-6699-4513-a597-91dfbb0bf7cb","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Support quote creation and validation","Generate weekly and monthly performance reports","Improve logistics process efficiencies"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764156622452,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6453204770521812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"COLOMBIA Internship Program 2026","content":"In GM Financial, we believe in the growing potential of the new generations!\n\n\nGM Financial seeks to create a succesful organization and deliver outstanding business performance through the development of people and teams. 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This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.\n\n\n**Key Responsibilities:**\n\n\n* Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required)\n* Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.\n* Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands\n* Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer\n* Meet all commitments to the customers in terms of follow\\-up/ongoing communication\n* Follow up with DGF operations for booking/schedule/pre\\-alerts. Validate and share details with the customer\n* Exception coordination/resolution with DGF operations \\& simultaneously send proactive updates to the customer\n* Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales\n* Record any customer complaints; solves customer complaints or assigns tasks to other functions\n* Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.\n\n**Skills / Requirements:**\n\n\n* Professionals in industrial engineering, international business, or related fields\n* Minimum of 1 year in Freight Forwarding\n* Excellent verbal and written communication skills \\& business skills in English, Portuguese and Spanish\n* Customer service and communication skills.\n* Teamwork and autonomy\n\n**Relevant information:**\n\n\n* Type of Contract: Indefinite \\- Directly with DHL Colombia.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070661000","seoName":"expert-ofr-oam","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/expert-ofr-oam-6452104467328312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"7449c34a-0131-4581-9dfd-27c14e88c6e3","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Expert in OFR OAM (Freight Forwarding)","Proactive customer engagement","Multilingual communication skills"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070661510,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452102918976312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Expert OFR","content":"**Title**: Expert OFR (Control tower)\n\n\n**Location**: GSC BOG\n\n\nEnsure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.\n\n\n**Key Responsibilities:**\n\n\n* Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers.\n* Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.\n* Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\\) but also on Carrier’s websites.\n* Give support on track \\& trace activities and performance reporting for Shipment Management Service Line.\n* Add value to our customers through continuous improvement initiatives.\n* Cross\\-training within the team\n\n**Skills / Requirements:**\n\n\n* Students/professionals in industrial engineering, international business, or related fields.\n* Minimum of 1 year in Logistics. OFR Knowledge is a plus.\n* Good communication in English B2 (verbal and written).\n* Customer service and communication skills.\n* Teamwork and autonomy\n* Employees who have been in the organization for 12 months or in their current role\n* Employees that are not in transition projects\n\n**Relevant information:**\n\n\n* Type of Contract: Indefinite \\- Directly with DHL Colombia.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070540000","seoName":"expert-ofr","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/expert-ofr-6452102918976312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b519fcca-8b81-4f2b-9f71-ab5bf41cc59b","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Manage import/export OFR operations","Monitor shipment status proactively","Excellent communication in English B2"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070540544,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452102532582612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Associate Director, Service Delivery","content":"**Customer Service and Support**\n\n**Location**\nBogota, Colombia \n\nJob Title:\n\n\nAssociate Director, Service Delivery\nJob Description\n\n\nLocation:\n\n\nCOL Bogota \\- Mallplaza \\- Avenida Calle 19 \\# 28 \\- 80\nLanguage Requirements:\n\n\nTime Type:\n\n\nFull time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070512000","seoName":"associate-director-service-delivery","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/associate-director-service-delivery-6452102532582612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"b0659066-9a21-4d35-b00e-601c8c0ddd5d","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Lead service delivery in Bogota","Full-time position available","Customer service and support focus"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070510358,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452102531046712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Sales Support Specialist","content":"**Location:**\n\nBogota, Cundinamarca, Colombia\n**Job ID:**\n\nR0111981\n**Date Posted:**\n\n2025\\-11\\-21\n**Company Name:**\n\nHITACHI ENERGY COLOMBIA LTDA\n**Profession (Job Category):**\n\nSales, Marketing \\& Product Management\n**Job Schedule:**\n\nFull time\n**Remote:**\n\nNo\n**Job Description:**\n\n**The Opportunity:**\n\nProvide functional and technical support throughout the sales process to ensure that internal and external clients obtain the appropriate knowledge of products and solutions.\n \n\nCustomer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related commercial processes. Proposal jobs ensure proposals are accurately and efficiently prepared to optimize the potential of a profitable agreement. Sales Support Expert also delivers technical solutions and designs to meet the customer's needs\n \n\nneeds at the best cost.\n\n\n**How You'll Make an Impact:**\n\n* Creates engineering proposals for products and systems, including drawings and plans preparation, including meetings with other business units and consortium partners. Review risk analysis with all partners before submitting the proposal. Defines project tasks. Defines schedule, cost, and quality metrics. Coordinates the creation of work plans and cost estimates in all applicable engineering disciplines. Preparing proposal/presentation of engineering projects/programs, including provision of bills of materials, estimated engineering hours, creating design solutions to proposals for engineering projects or programs, and solving critical technical design\\-related issues/ questions from customers.\n* Works with customers to shape and deliver solutions, seeking feedback and innovating with the customer to drive and deliver improvements. Attends project meetings and presents all technical aspects of project assignments. Interacts with customers, contractors, suppliers, and others.\n* Supports the local Sales organization/customers in determining the most technically appropriate and cost\\-effective solutions, as well as in preparing demanding proposals. Provides technical support during technical meetings, product presentations, and negotiations, and offers products, solutions, and services.\n* Performs analytic and diagnostic studies to determine the most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries. Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications, and Sales organization directives. Participates in the kick\\-off meeting organized by the project team.\n* Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.\n* Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.\n\n**Your Background:**\n\n* Bachelor's Degree in Electrical or Electronic Engineering with a minimum of 5 experience\n* SAP and Salesforce (desirable)\n* Intermediate level of English\n* Experience in service sales\n* Experience in tecnical quotations\n* Experience with high\\-voltage equipment, power transformers, and electrical substations\n\n**More about us**\n\n* Work\\-Life Balance\n* Growth Globally\n* Continuous improvement culture\n* Benefits above the law\n\n**Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** **general inquiry form** **on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.**\n------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------\n\n**This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.**\n---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070512000","seoName":"sales-support-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/sales-support-specialist-6452102531046712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"4c728e85-4e49-4e96-8cdc-b111ba1dd7ac","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Support sales with technical expertise","Create engineering proposals","Deliver presentations for complex products"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070510237,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"Domicilio, Laureles - Estadio, Laureles, Medellín, Antioquia, Colombia","infoId":"6452101209932912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"GBS Intermed Collections Assoc","content":"**Before you apply to a job, select your language preference from the options available at the top right of this page.**\n\n\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \\+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\n\n**Job Description:**\n\n**Job Summary** \n\nThis position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. \n\n \n\n**Responsibilities:**\n\n* Provides excellent customer service.\n* Responds to customer inquiries within required service level agreement.\n* Identifies, prioritizes, and resolves complex issues delaying payment.\n* Develops, creates, and analyzes collection and accounts receivable reports.\n* Updates customer and other stakeholder information using various software programs.\n* Monitors and maintains assigned customer accounts.\n* Submits recommendations to write\\-off account balances.\n\n **Qualifications:**\n\n* Bachelor’s Degree or International equivalent \\- Preferred\n* Bachelor’s Degree or International equivalent in Business or related field \\- Preferred\n* Proficiency in the use of Microsoft Office products\n* Prior Collections experience\n* Strong organizational and prioritization skills\n* Basic negotiation skills\n* Experience handling objections and gaining commitment \\- Preferred\n* English level: B2 or higher\n\n **Employee Type:**\n\n \n\nPermanent \n\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070407000","seoName":"gbs-intermed-collections-assoc","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/gbs-intermed-collections-assoc-6452101209932912/","localIds":"2","cateId":null,"tid":null,"logParams":{"tid":"5a11d21d-5228-435c-be3b-19a813facae7","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Manage customer accounts and collections","Resolve payment issues efficiently","Preferred with Bachelor's Degree in Business"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Medellín,Antioquia","unit":null}]},"addDate":1764070407025,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452101211532912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Specialist AFR","content":"**Title**: Specialist \\- AFR\n\n\n**Location**: GSC BOG\n\n\nEnsure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.\n\n\n**Key Responsibilities:**\n\n\n* Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.\n* Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.\n* Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\\) but also on Carrier’s websites.\n* Give support on track \\& trace activities and performance reporting for Shipment Management Service Line.\n* Add value to our customers through continuous improvement initiatives.\n* Cross\\-training within the team\n\n**Skills / Requirements:**\n\n\n* Students/professionals in industrial engineering, international business, or related fields.\n* Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus.\n* Good communication in English B2 (verbal and written).\n* Customer service and communication skills.\n* Teamwork and autonomy\n* Employees who have been in the organization for 12 months or in their current role\n* Employees that are not in transition projects\n\n**Relevant information:**\n\n\n* Type of Contract: Indefinite \\- Directly with DHL Colombia.\n* Performance bonus up to 16% of salary","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070407000","seoName":"specialist-afr","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/specialist-afr-6452101211532912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"2906737c-c535-42fd-a1b3-6fa0ef000539","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Manage import/export OFR/AFR operations","Monitor shipment status via internal tools","Performance bonus up to 16% of salary"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070407150,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452101213056312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Specialist SLS","content":"**Title**: Specialist SLS AFR\n\n\n**Location**: GSC BOG\n\n\nSupport with quotes creation and submission for AFR product and validation of performance reports based on the status of the quotes and related to the operation.\n\n\n**Key Responsibilities:**\n\n\n* Receive quote request\n* Review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case.\n* Follow up the quote status until get a customer decision. Target to provide quote to customer within next 2 hours of initial request.\n* Receive new rate request on email and review the request then enter the correspondent information to the system upon receipt.\n* Generate a Weekly Performance report for AFR based on KPI analysis and Hit Rate defined. This report also covers business performance.\n* Generate a Monthly Status and Performance report for AFR based on quotes status, project highlights and priorities along with Monthly Hit Rate analysis.\n* Find improvements and efficiencies and discuss open topics and issues.\n\n**Skills / Requirements:**\n\n\n* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.\n* At least 1 years in Logistcs process\n* Good level of MS Excel and other MS Office tools.\n* Good communication in English (verbal and written).\n* Customer service and communication skills.\n* Teamwork and autonomy\n\n**Relevant information:**\n\n\n* Type of Contract: Indefinite \\- Directly with DHL Colombia.\n* Performance bonus to 16% of salary","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070407000","seoName":"specialist-sls","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/specialist-sls-6452101213056312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"aef89241-e98c-4ab0-b497-e0e63ee925d2","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Support with quotes creation and submission","Generate weekly and monthly performance reports","Performance bonus up to 16% of salary"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070407270,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia","infoId":"6452099926323412","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Reporting & Data Analyst","content":"**Contract Type:**\nTemporary WAH\n**Location:**\nBarranquilla \\- //ATLANTICO\n**Date Published:**\n11\\-19\\-2025\n**Job ID:**\nREF37087E\nCompany Description:\n\n\n**About Sutherland**\n\nArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. \n\nWe work with iconic brands worldwide. We bring them a unique value proposition through market\\-leading technology and business process excellence.\n\n\nWe’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.\n\n\nFor each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.\n\n\nSutherland \n\n*Unlocking digital performance. Delivering measurable results.* \n\n\n\n\nJob Description:\n\n\n**About the Role**\n\n\nWe are seeking a skilled and detail\\-oriented **Reporting \\& Data Analyst** to join our operations team supporting a global technology client. This role is essential for transforming data into actionable insights that drive operational efficiency and client satisfaction. The ideal candidate will have strong analytical skills, advanced proficiency in Excel and Power BI, and the ability to communicate findings effectively to both internal teams and external stakeholders.\n\n\n**Key Responsibilities**\n\n\n* Develop and maintain dashboards and reports using Power BI and Excel to support operations and client needs.\n* Analyze data to identify trends and opportunities for improvement, collaborating with operations leadership to support strategic decision\\-making.\n* Ensure data accuracy through quality checks and present insights via clear, professional presentations.\n* Participate in a data analysis skills test as part of the hiring process.\nQualifications:\n\n\n**Our most successful candidates will have:** \n\n\n\n\n* **Bachelor's degree** in Data Analytics, Statistics, Engineering, Business, or a related field.\n* Minimum **2 years of experience** in a data analyst or reporting analyst role.\n* Advanced proficiency in **Microsoft Excel** and **Power BI**.\n* Strong **presentation and communication skills** in English and Spanish.\n* Detail\\-oriented with a commitment to **data quality** and ability to work collaboratively in a **cross\\-functional team**.\n* Available to work **7:00 AM to 7:00 PM, Monday to Saturday**.\n \n\n\nAdditional Information:\n\n\nAll your information will be kept confidential according to guidelines.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070306000","seoName":"reporting-data-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/reporting-data-analyst-6452099926323412/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f374b43f-1321-4af8-a6bd-abccc2b8f94b","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Develop dashboards with Power BI","Analyze data for operational insights","Collaborate in cross-functional teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Barranquilla,Atlántico","unit":null}]},"addDate":1764070306743,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452098458317112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Service Now Administrator Associate","content":"Requisition ID: 227899\n\n\nThanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.\n\n\nJoin a purpose driven winning team that promotes creativity and innovation in a fast\\-paced environment, where we’re always committed to results, in an inclusive, diverse, and high\\-performing culture.\n\n **Purpose**\n\n\nWe are the Service Management Technology (SMT) team under GET \\- Service Management Technology. We utilise the ServiceNow tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.\n\n **Accountabilities**\n\n\nReporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise ServiceNow application in a fast\\-paced environment. The primary focus of this role will be on the ServiceNow application, as part of a small, empowered team focused on all modules of the Servicenow platform.\n\n\nThe with the team's scope, the primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules.\n\n\nAs part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager.\n\n **Is this role right for you? In this role you will:**\n\n\nYou enjoy providing support in a fast\\-paced environment.\n\n\nEnjoy providing improvements, recommendations and solutions on existing processes and tools.\n\n\nGet a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems.\n\n\nParticipate in solution design discussions with peers and internal customers.\n\n\nWork in conjunction with the technical lead and architects.\n\n\nManage ServiceNow Platform deployment and support in ServiceNow.\n\n\nAssist as first and second level support for the ServiceNow incidents and Service Requests.\n\n\nMay require overtime and on\\-call support occasionally.\n\n **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:**\n\n\n1\\-3\\+ years of System Administration or development experience with ServiceNow\n\n\n1\\-3\\+ years of hands\\-on experience troubleshooting issues and developing the solution within the ServiceNow platform.\n\n\n1\\-3\\+ years of hands\\-on working experience as a member of a medium or large sized help desk.\n\n\nCertified ServiceNow System Administrator certification or training, Nice to have\n\n\nITIL Foundation certification or Training\n\n\nUniversity and/or College in Computer Science or related disciplines.\n\n\nExperience with System Development Life Cycle and Test methodology.\n\n\nAbility to do research and development of new ways to leverage the ServiceNow Platform.\n\n\nStrong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates.\n\n\nMultilingual (English/French/Spanish) is a plus.\n\n \n\n\\#Li\\-Hybrid \n\n\\#COLGBS\n\n \n\nLocation(s): Colombia : Bogota : Bogota \n\n \n\nScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070192000","seoName":"service-now-administrator-associate","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/service-now-administrator-associate-6452098458317112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"659de722-7eb2-4d2f-9bdd-eb7dc1d7f2f1","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Support enterprise ServiceNow application","Troubleshoot complex issues","24x7 rotational pager support"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070192055,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"Cl. 47d # 20A-46, El Carmen, Barranquilla, Atlántico, Colombia","infoId":"6452098459878712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Associate Professional - Quality Analyst","content":"**Contract Type:**\nBrick and Mortar\n**Location:**\nBarranquilla \\- //ATLANTICO\n**Date Published:**\n11\\-18\\-2025\n**Job ID:**\nREF37297M\nCompany Description:\n\n\n**About Sutherland**\n\nArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. \n\nWe work with iconic brands worldwide. We bring them a unique value proposition through market\\-leading technology and business process excellence.\n\n\nWe’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.\n\n\nFor each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.\n\n\nSutherland \n\n*Unlocking digital performance. Delivering measurable results.* \n\n\n\n\nJob Description:\n\n\nOur Quality Analyst get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep management updated: Relay important information in the form of timely and accurate reports Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations\n\n\nQualifications:\n\n\nOur most successful candidates will: \\- Bachelor’s degree \\- Experience with process documentation \\- Be able to work in MS Office \\- Have advanced\\-level knowledge of Excel \\- Be able to work in a fast\\-paced environment \\- Be pro\\-active in developing trust and professional rapport with employees and team members; work as a team\\-player \\- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements \\- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner\n\n\nAdditional Information:\n\n\nAll your information will be kept confidential according to EEO guidelines.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070192000","seoName":"associate-professional-quality-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/associate-professional-quality-analyst-6452098459878712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0d7ac954-4c18-4428-bf61-79d17e07cc60","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Manage service quality for customer satisfaction","Strong analytical and communication skills required","Work in a fast-paced environment with team collaboration"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Barranquilla,Atlántico","unit":null}]},"addDate":1764070192177,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452098453453012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Manager, Sourcing and Supplier Management","content":"**Requisition ID:** 239197\n \n\n \n\n**Employee Referral Program – Potential Reward:** $0\\.00 \n\n \n\nWe are committed to investing in our employees and helping you continue your career at ScotiaGBS\n\n **Purpose**\n\n \n\nThe Senior Manager is responsible for overseeing the GBS Sourcing and Supplier Management team and supporting Global Procurement project activities. This role offers a strategic view of third\\-party supplier relationships across business lines and regions, working closely with senior leadership to align goals, drive innovation, and improve performance. In addition to supporting key supplier engagements, the Senior Manager proactively identifies and mitigates risks related to information security, regulatory compliance, legal exposure, and financial health. The role ensure supplier performance meets contractual obligations and that financial spend aligns with approved budgets and business cases.\n\n **Accountabilities**\n\n* Collaborate with Business Unit and Operations leaders to fully understand key business drivers, spend drivers, and achieve required support levels.\n* Proactively work with the Business Line contract owners to understand business needs, business strategy, and pipeline of contract renewals to build an overall supplier contract strategy, with consideration for consolidation and reduction of contracts where opportunity exists.\n* Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.\n* Provides category support within and across the Bank’s business segments and serve as a key contributor to a well\\-developed and evolving supplier management process with oversight and accountability for key vendor contracts and performance.\n* Act as an issues/incident escalation point for the supplier that may have an enterprise\\-wide impact.\n* Monitors and consolidates performance to ensure contract compliance and support escalations with an enterprise\\-wide impact or not resolved at the business level.\n* Contribute to a disciplined effort to influence spend and drive cost savings across all business segments.\n* Ensures strong third\\-party management practices aligned to enterprise model are in place to drive continuous improvement.\n* Leads identification of value creation or supplier savings opportunities with Strategic Sourcing lead and Business Lines.\n* Understands how the Bank’s risk appetite and risk culture should be considered in day\\-to\\-day activities and decisions.\n* Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day\\-to\\-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.\n* Champions a high\\-performance environment and implements a people strategy that attracts, retains, develops and motivates team members by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.\n* Collaborates with supplier management managers/strategic sourcing managers and the GPS business partners to ensure ONEGPS support and delivery to our business partners across the Bank.\n* Responsible for an up\\-to\\-date supplier portfolio that has complete and accurate information demonstrating the supplier ecosystem/portfolio is free of risk (operational, regulatory, financial, reputational, etc.), performance, financial variances against contract and policies.\n* Coordinate the identification, classification/segmentation and ranking of supplier risks, risk impacts and performance across the assigned suppliers within the Procurement portfolio.\n* Accountable for adhering to a consistent, repeatable approach to managing the risk/performance of their assigned low/medium risk supplier portfolio to the organization through regular evaluation and reporting at the mandated periodic intervals (monthly, quarterly, annually).\n* Ensure third\\- (and fourth\\-) party supplier compliance to contract obligations for both risk/performance/financial, including any regulatory compliance items.\n\n **Reporting Relationships**\n\n**Primary Manager:**\n\n\nDirector, Global Procurement Services GBS\n\n**Direct Reports:**\n\n\nManager, Strategic Sourcing\n\n\nManager, Supplier Management\n\n**Shared Reports (solid/dotted if applicable):**\n\n\nN/A\n\n **Dimensions**\n\n\nExcellent change\\-leadership and conflict resolution management as well as advanced problem\\-solving skills.\n\n\nExcellent stakeholder management skills and comfort in speaking with senior leaders at the Bank, including ability to bridge communications between stakeholders with a focus on structuring contracts to deliver against bank’s needs.\n\n\nKnowledgeable in financial services and regulations (e.g., OSFI, OCC, CFPB, UDAAP) and how they are applied to Third Party relationships is preferred.\n\n\nStrong business acumen and strategic thinking skills.\n\n\nAbility to develop collaborative working relationships with global stakeholder groups. Superior interpersonal and communication skills, exhibits a high level of professionalism.\n\n\nKnowledge and experience with state\\-of\\-the\\-art procurement and analysis technologies.\n\n\nStrong understanding of supplier management and governance concepts including risk management applications and services.\n\n\nExperience developing and completing third\\-party risk assessments for enterprise suppliers.\n\n\nThorough understanding of Supplier Qualification, TPM, and TPRM processes\n\n\nAdvanced knowledge of third\\-party analytics\n\n\nTechnical skills such as Database, PowerBI\n\n\nClear and thoughtful communicator\n\n\nAttention to detail and consistency\n\n\nWork effectively in cross functional team\n\n\nAbility to influence outcomes and decisions\n\n\nStrong understanding of complex contract and risk issues\n\n\nExperience managing complex supplier relationships, regulatory compliance programs, audit management and internal stakeholders (e.g. IT\\&S, Legal, Control Functions etc.)\n\n\nUnderstanding of financial concepts, such as Dun \\& Bradstreet scores, that will help in evaluating the financial and operational risk associated with incumbent and potential suppliers\n\n **Education / Experience / Other Information (include only those that are specific to the role)**\n\n\nBachelor’s degree in management, business, or related field; master (MA or MSc) in business or related field an asset.\n\n\nMinimum of 5\\-10 years progressive sourcing, supplier management, and/or global supplier oversight experience.\n\n\nCPM (Certified Purchasing Manager) preferred.\n\n\nGlobal sourcing, supplier management, and global supplier oversight experience\n\n \n\nLocation(s): Colombia : Bogota : Bogota\n\n\nScotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070191000","seoName":"senior-manager-sourcing-and-supplier-management","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/senior-manager-sourcing-and-supplier-management-6452098453453012/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"93c407db-5013-41be-ba9d-fb02ebab5916","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Lead sourcing and supplier management team","Drive cost savings across business segments","Ensure compliance with regulatory standards"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070191675,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452098454976112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Manager, Procurement Operations","content":"**Requisition ID:** 239194\n \n\n \n\n**Employee Referral Program – Potential Reward:** $0\\.00 \n\n \n\nWe are committed to investing in our employees and helping you continue your career at ScotiaGBS\n\n **Purpose**\n\n\nLeads and oversees an Operations team in Global Procurement Operations in Bogota ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. The Operations team consists of Procurement Support Services, Source\\-to\\-Pay (S2P) Adoption and Payment operations.\n\n **Accountabilities**\n\n \n\nLeads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.\n\n\nSupports and contributes to the creation of roadmaps including strategic and tactical initiatives, to enable the vision and achieve operational goals and objectives of the department.\n\n\nDefines, prioritizes, business cases, budgets, schedules and deliver initiatives through their team to align with the business strategy and meet the department operational needs.\n\n\nEnsures change management plans are socialized, approved, and effective for all campaigns and initiatives.\n\n\nOversees communications for status reporting of all initiatives, campaigns, and regular compliance monitoring ensuring timely, consistent, delivery, with appropriate insights included.\n\n\nIn conjunction with the Director, GBS Procurement, recruits, selects and onboards permanent and contract staff.\n\n\nManages team by setting performance expectations, monitoring performance, providing coaching and feedback including the preparation of performance appraisals, and supporting individual personal development plans.\n\n\nEnsures Operational Level Agreements are met and addresses barriers to achieving amenable and timely resolution to escalated issues.\n\n\nLeads, supervises and assigns Cross Functional Initiatives across the department.\n\n\nUnderstands how the Bank’s risk appetite and risk culture should be considered in day\\-to\\-day activities and decisions.\n\n\nCreates an environment in which his/her team pursues effective and efficient Support Services Operations in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\\-to\\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.\n\n\nBuilds a high\\-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset ad behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.\n\n **Reporting Relationships**\n\n**Primary Manager:** Director, GPS Procurement\n\n**Direct Reports:** Managers (S2P Adoption, S2P Support, Payments)\n\n**Shared Reports (solid/dotted if applicable):** None\n\n**Dimensions**\n\n\nOversee a team of X direct full\\-time employees\n\n\nServices the Global Enterprise\n\n\nSupports department goals \\& objectives related to Value Creation\n\n\nSupports adherence to Procurement and Finance Policy and Procedures\n\n\nSubject to SOX reporting accountabilities for controls documentation and audit support\n\n **Education / Experience / Other Information**\n\nCollege Diploma or University Degree in related field\n\n\n5\\+ years of accounting, project management, business administration, business analysis, data analyst, business process improvement, operations lead experience related to procurement and/or finance\n\n\nIncluding 3\\+ years of experience with procurement and payment technologies such as Coupa, PeopleSoft\n\n \n\nLocation(s): Colombia : Bogota : Bogota\n\n\nScotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070191000","seoName":"senior-manager-procurement-operations","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/senior-manager-procurement-operations-6452098454976112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"af1f94ba-9d01-420d-9bba-dddd11a6c9bc","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Lead procurement operations team in Bogota","Drive strategic initiatives and compliance","Manage cross-functional projects"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070191794,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452098456601712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Manager, Learning Operations","content":"Requisition ID: 238208\n\n\nThanks for your interest in ScotiaGBS, the best campus in Bogota.\n\n\nJoin a purpose driven winning team, committed to results, in an inclusive and high\\-performing environment.\n\n **Purpose**\n\n \n\nLeads and oversees Learning Operations / GHR Operations in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.\n\n **Accountabilities**\n\n* Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge\n* Leads the Learning Operations team ensuring all Learning Management System (LMS) activities and learning administration processes are delivered in alignment with Bank’s policies, standards and established service level agreements (SLA’s)\n* Oversees the implementation of digital and non\\-digital learning programs in collaboration with Learning COE and Learning teams in Business and in Countries, ensuring Assignment Profile rules in the LMS target the required audience\n* Acts as a consultant to Learning COE to provide guidance on best approach to deliver Learning solutions to target audience considering both LMS capabilities and employee experience\n* Resolves complex escalated inquiries and/or issues impacting the delivery of learning programs in the LMS\n* Contributes to the development and maintenance of LMS governance and publishing standards\n* Works closely with Learning Systems Lead and collaborates with key stakeholders to implement solutions to enhance processes, improve learning delivery and learning technology\n* Ensures Case Mangement System “Pega” inquiries are responded accurately and within established SLAs leveraging data to develop strategies to keep the queue up to date\n* Creates reports to determine workload volumes to ensure team’s capacity to meet Learningteam’s demands.\n\n* Understand how the Bank’s risk appetite and risk culture should be considered in day\\-to\\-day activities and decisions.\n* Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\\-to\\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.\n* Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.\n **Position: Manager, Learning Operations – Global Human Resource Operations**\n\n* Manages 6\\-8 direct reports\n* Data Analytics expertise\n* Basic Coding knowledge\n* Expert knowledge of MS Office applications\n* Systems: Success Factors/SAP – LMS, Pega\n* Post\\-secondary Degree in Human Resources or Business or related field\n* Knowledge of Learning Management Systems is required\n* 2 \\-3 years experience as People Manager is required\n* Previous experience in digital program design and development is an asset\n* Strong data analytics skills are required\n* Strong knowledge of organizational structure and complexity\n* Strong project management skills to lead the execution of learning activities\n* Strong relationship management and interpersonal skills\n* Strong competence in Learning \\& Development programs, processes, policies and procedures\n* Excellent communication skills, both verbal and written\n* Spanish language is an asset\n* Working experience in the finance sector is an asset\n \n\nLocation(s): Colombia : Bogota : Bogota\n\n\nScotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070191000","seoName":"manager-learning-operations","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/manager-learning-operations-6452098456601712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"997ee245-df62-4518-8744-208db71b0303","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Lead Learning Operations team","Ensure compliance with Bank policies","Manage 6-8 direct reports"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070191922,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6452098451904112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Manager, Workforce Management","content":"**Requisition ID:** 239196\n \n\n \n\n**Employee Referral Program – Potential Reward:** $0\\.00 \n\n \n\nWe are committed to investing in our employees and helping you continue your career at ScotiaGBS\n\n **Purpose**\n\n\nThe Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval process for managed suppliers and/or manages contract execution and invoice management, and/or pool management activities, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures.\n\n\nThe Senior Manager, is responsible to manage the Labour Services related demand, third\\-party(vendor/supplier) contracts execution / invoices management and provide advisory to contract owners \\& leadership and support with activities including Contract management, Cost optimization initiatives while interacting and managing relationships with internal stakeholders including Procurement, Contract Management / Legal office, Finance, Third\\-party Risk Management, Internal control functions, Supplier Relationship Managers, and external teams such as third\\-party suppliers. This role works across senior levels of the organization, articulates and executes on strategy, drives value creation, and delivers against third party management policies, standards, and procedures.\n\n **Accountabilities**\n\n\nLeads and drives a customer focused culture by creating relationships with internal stakeholders to support on business objectives, influence key stakeholders and jointly develop, govern, report on the demand management strategies for Labour Services, and leverage broader Bank relationships, systems, and knowledge.\n\n\nCollaborate with contract owners, and business leaders to understand the Labour services demand and provide advisory on the third\\-party engagement strategies including right third\\-party engagement, right contractual vehicle, appropriate contractual terms \\& conditions including business, commercial and legal aspects.\n\n\nMaintains strong relationships with Business Line and account executives/contract owners to enable enterprise views of the third party to develop and drive supplier strategies.\n\n\nManages technology Labour Services contracts review and approval process and/or manages contract execution and invoice management, and/or pool management ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives with full adherence to governing regulations, internal policies, and procedures.\n\n\nLeads and coaches a team of Managers and Analysts, Workforce Management to execute against their assigned activities, goals, and cascaded operational objectives.\n\n\nEnsure cost efficiency by ensuring right contract\\-type, use of appropriate resource roles, approved rates, and right location mix.\n\n\nWorks with Business Line and Contract Owners to build a pipeline of contract renewals and to consolidate business and contract requirements and opportunities to support Strategic Sourcing leads with renewals and inform sourcing strategies\n\n\nUnderstand how the Bank’s risk appetite and risk culture should be considered in day\\-to\\-day activities and decisions.\n\n\nContribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.\n\n **Reporting Relationships**\n\n **Primary Manager:**\n\n* Director, Global Procurement Services GBS\n\n**Direct Reports:**\n\nManager, Workforce Management\n\n**Shared Reports (solid/dotted if applicable):**\n\n* NA\n\n**Dimensions**\n\n\nOversee a team of up to 10 direct full\\-time employees\n\n\nThis role is global in nature and supports multiple categories and business units.\n\n\nKey contacts include individuals across multiple Business Lines and Functions\n\n\nSupports department goals \\& objectives related to Value Creation\n\n\nSupports adherence to Procurement and Third\\-Party Management Policy\n\n\nServices the Global Enterprise\n\n **Education / Experience / Other Information**\n\n\nBachelor’s degree in Supply chain, business management, finance, marketing, OR relevant work experience.\n\n\nMinimum 10\\+ years progressive experience in third\\-party/supplier engagement activities. Fair knowledge about contract management (Master Agreement, Statement of Works, purchase order tools, invoice process, etc.) or ability and interest to learn on the job.\n\n\nStrong analytical skills and experience in working with a large dataset on Microsoft excel, and exposure to running complex queries and Macros is preferred. Microsoft Access and/or SharePoint experience, preferred.\n\n\nStakeholder management skills and comfort in speaking with senior leaders at the Bank.\n\n\nStrong business acumen and strategic thinking skills\n\n\nExcellent change\\-leadership and conflict resolution management as well as advanced problem solving skills\n\n **Specific Requirements:**\n\n\nFluent in English and Spanish required\n\n \n\nLocation(s): Colombia : Bogota : Bogota\n\n\nScotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.\n\n\nAt ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764070191000","seoName":"senior-manager-workforce-management","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/senior-manager-workforce-management-6452098451904112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"755591de-9273-4f82-8e90-22c6b46b3803","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Lead Labour Services contracts and supplier management","Collaborate with senior leaders on strategic initiatives","Fluent in English and Spanish required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Bogotá,Bogotá","unit":null}]},"addDate":1764070191554,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6441700178176212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Pricing, Reimbursement & Access Manager","content":"At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life\\-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.\n\n**PRA Manager**\n\nLead the development and execution of payer, reimbursement, and access strategies to optimize patient access and ensure sustainable reimbursement for Lilly brands, in alignment with the company’s global framework and local healthcare environment.\n\n**Main Responsibilities**\n\n* Demonstrates deep understanding of the local healthcare system, including key decision\\-making bodies and the PRA/HTA process.\n* Identifies and analyzes key stakeholders at national, regional, and local levels, understanding their needs, behaviors, and perspectives.\n* Interprets healthcare environment factors and trends that influence the management of patients across disease areas.\n* Evaluates market dynamics and payer trends to anticipate opportunities and risks that may impact brand performance and access.\n* Understands disease characteristics, current standards of care, and patient pathways to identify unmet needs from both patients and payers.\n* Analyzes and applies clinical data from Lilly brands to identify opportunities for real\\-world evidence generation that supports payer value.\n* Monitors competitor actions and therapeutic landscape to anticipate their potential impact on the PRA success of Lilly brands.\n* Uses insights to inform early commercialization and pricing strategies throughout the product lifecycle.\n* Develops and communicates evidence\\-based payer value propositions that align with the brand strategy and value messaging framework.\n* Leads cross\\-functional collaboration to develop integrated payer strategies that ensure consistency between PRA, marketing, and medical priorities.\n* Prepares evidence\\-based dossiers, materials, and value stories that effectively communicate the value of Lilly brands to payers.\n* Supports the implementation of value\\-based agreements and risk\\-sharing initiatives grounded in data and payer insights.\n* Builds trusted relationships with key internal and external stakeholders, including payers, trade associations, and advocacy organizations.\n* Ensures timely and transparent delivery of PRA\\-related initiatives, maximizing synergies and efficiencies across teams.\n* Coordinates with global and IBU PRA colleagues to share learnings and best practices.\n* Applies omnichannel engagement tools (OCE) to ensure consistent, compliant, and impactful payer communication.\n* Defines and tracks performance metrics to measure the effectiveness of PRA strategies and customer experience outcomes.\n\n**Skills required:**\n\n* Accountability: Takes ownership for decisions, outcomes, and continuous improvement.\n* Learning Agility: Quickly learns from new or challenging situations; adapts flexibly to changing conditions.\n* Grit: Demonstrates perseverance and focus on achieving long\\-term goals despite obstacles.\n* Curiosity: Thinks critically, asks insightful questions, and seeks continuous learning.\n* Emotional Intelligence: Uses self\\-awareness and empathy to manage relationships effectively.\n* Motivational Fit / Passion for Work: Shows commitment to patient value and excellence in execution.\n* Adaptability: Maintains effectiveness in dynamic, evolving environments.\n\n**Desirable Skills:**\n\n* Strategic analysis and planning\n* Negotiation and influence\n* Problem solving and innovation\n* Business and financial acumen\n* Decision\\-making under ambiguity\n* Cross\\-functional coordination\n* Project management and prioritization\n* Effective communication\n* Leading and influencing without authority\n* Service orientation and collaboration mindset\n\n**Education and Experience:**\n\n* Bachelor’s or Master’s degree in Pharmacy, Medicine, Health Economics, or related discipline.\n* Minimum 5 years of experience in Market Access, Pricing, or HEOR within the pharmaceutical industry.\n* Proven experience engaging with payers, HTA agencies, or health authorities.\n* Strong understanding of the local healthcare ecosystem and reimbursement processes.\n\n\nLilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace\\-accommodation) for further assistance. 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A genuine interest in working with and helping \n\ncustomers.\n* Demonstrated experience in providing high levels of customer satisfaction and performance in \n\na high transaction volume/high demand environment preferred.\n* Good presentation and a polite, tactful and friendly character.\n* Ability to interact with customers and all levels of internal personnel.\n* Proficient knowledge of computer systems / software.\n* Attention to detail.\n* Adhere to attendance and punctuality standards. 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Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill \\+ passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\n\n**Job Description:**\n\n**Job Summary** This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other tasks as assigned. **Responsibilities:** Receives, inspects, and stocks inbound products. Receives returns, counts and confirms quantities, determines condition and completes paperwork. Obtains orders and selects products from the proper locations. Verifies accuracy of orders picked. Stages and securely packs products. 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Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor. **Qualifications:** High school diploma, GED, or International equivalent Warehouse experience \\- Preference Forklift experience \\- Preferred **Employee Type:**\n\n \n\nPermanent \n\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1763215137000","seoName":"warehouse-worker-ii","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://co.ok.com/en/city/cate-cust-service-facing/warehouse-worker-ii-6441153760243412/","localIds":"125","cateId":null,"tid":null,"logParams":{"tid":"6487b51e-eb55-4fc5-9e00-1f04519b8a3b","sid":"7bfeed73-59bc-4f79-8d8d-0e19f868da35"},"attrParams":{"summary":null,"highLight":["Loading, unloading, and sorting packages","Operate power equipment safely","Handle customer inquiries and resolve issues"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Cota,Cundinamarca","unit":null}]},"addDate":1763215137519,"categoryName":"Customer Service - Customer Facing","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4071","location":"111411, Los Mártires, Bogotá, Colombia","infoId":"6438479391065812","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Senior Financial Analyst","content":"At Medtronic you can begin a life\\-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.\n\n\n**A Day in the Life**\n=====================\n\nIf you’re passionate about finance, thrive in a fast\\-paced environment, enjoys collaborating across departments and loves turning data into insights that drive strategic decision\\-making, this is a great opportunity to make an impact in the Med Tech sector.\n \n\n \n\nCentral LATAM FP\\&A function focuses on strategic financial planning, analysis, forecasting and reporting, to support subregion management decision making. We are key members of our partners team beyond finance, identifying valuable insights for the business, constructively challenging the division/functions leaders and coaching them on financial matters. 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We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. \n\n \n\n\n\nThis position is eligible for a short\\-term incentive called the Medtronic Incentive Plan (MIP).\n**About Medtronic**\n===================\n\nWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.\n \n\nOur Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000\\+ passionate people.\n \n\nWe are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R\\&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. 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