**Customer Care Representative** **Responsibilities:** * Be customer obsessed. * Manage each call interaction with our customers’ satisfaction as your number one priority. * Identify customers’ needs, clarify information, research every issue and provide solutions. * Inform customer by explaining procedures; answering questions; providing information. * Deliver on commitments, do what you say you will do. * Resolve the customer issue same day, at most within 24 hours. * Always provide correct information to the customer. Listen carefully to understand the true customer question. * Show empathy and respect with each customer interaction. We talk with a smile on our face. **Requirements:** * High School diploma or equivalent required. * Passion for delivering a stand\-out customer experience. * Excellent verbal and written communication skills. * Ability to ask probing questions and problem resolution skills. * Ability to follow instructions for specific customer resolutions tasks. * Ability to work within a high\-pressure environment and maintain a positive interaction for the customer. * Intermediate proficiency with PC navigation while providing exceptional customer service. * Ability to read, write, speak and understand the English language in a business environment (85% \- 90%). * Ability to read, write, speak and understand the French language in a business environment (85% \- 90%). * Financial services or banking background preferred. * Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business. Zsl3yNsFxm