Summary: Seeking a client-focused Client Success Manager to own post-onboarding relationships, drive retention and growth, and act as the primary contact for assigned accounts, measured on outcomes. Highlights: 1. Own client relationships post-onboarding, driving retention and growth 2. Act as internal advocate for client needs, escalating and resolving issues 3. Identify upsell and cross-sell opportunities within client base Job Title: Client Success Manager Location: Remote (Worldwide) Job Type: Full\-Time Working Hours: MST (Mountain Standard Time) Job Overview We are looking for a client\-focused Client Success Manager to own relationships across our account base post\-onboarding. This is an accountability role — you are the primary contact for assigned clients, you drive retention and growth, and you are measured on outcomes, not activity. Key Responsibilities Client Relationship Management \* Own the post\-onboarding relationship for a defined portfolio of client accounts \* Conduct regular check\-ins and quarterly business reviews to assess satisfaction and identify growth opportunities \* Act as the internal advocate for client needs — escalating issues and driving resolution across departments \* Monitor client health metrics and proactively address churn risk before it escalates Account Growth \& Retention \* Identify upsell and cross\-sell opportunities within the existing client base and collaborate with the sales team to close \* Develop account growth plans aligned to client objectives and ADVDMS service capabilities \* Track and report on contract renewals, account expansion revenue, and retention rates \* Deliver client\-facing performance reports with clear commentary on results and next steps Internal Coordination \* Brief internal teams (content, paid media, SEO) on client priorities and campaign changes \* Ensure deliverables are completed on time and to the standard set in client agreements \* Maintain accurate account records in the CRM — contacts, activity logs, and pipeline status \* Flag scope creep or resourcing issues to management before they affect client delivery Requirements \* 3\+ years in a client success, account management, or customer success role within a digital agency or SaaS environment \* Working understanding of digital marketing services — paid media, SEO, content, social — at a client\-briefing level \* Exceptional written and verbal communication — comfortable presenting to senior stakeholders and business owners \* Experience using CRM tools (GoHighLevel, HubSpot, Salesforce, or equivalent) \* Track record of driving retention, renewals, and account growth — numbers expected at interview \* Demonstrated ability to manage difficult client situations calmly and find practical resolutions \* Availability to work full\-time in MST hours Nice to Have \* Agency background managing multiple client accounts simultaneously \* Ability to build and present client\-facing dashboards (Looker Studio, Google Analytics 4\) \* Demonstrated success converting upsell opportunities within managed accounts \* Familiarity with GoHighLevel CRM and automation workflows Additional Information \* Remote role – open worldwide \* Full\-time position (no freelance) \* Competitive salary based on experience \* Immediate start How to Apply https://advanced\-digital\-automotive\-group.careers\-page.com/jobs/ce29f99c\-33fa\-4bca\-9f32\-fb801ce3adb6 Job Type: Full\-time Work Location: Remote
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
