Community Manager

Description

Job Summary: The Community Manager will build and strengthen the relationship between brands and their digital communities by managing relevant and timely interactions. Key Responsibilities: 1. Manage daily interactions with communities on digital platforms. 2. Collaborate with social media, creative, and strategy teams. 3. Identify insights and opportunities from audience interactions. ### **Who We Are** VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award\-winning work for blue chip client partners including AstraZeneca, Colgate\-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca\-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement \& Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55\+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. **About WPP** WPP is the trusted growth partner for the world's leading brands. We unite cutting\-edge media intelligence and data solutions, world\-class creativity, next\-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. **Sobre WPP** WPP is the trusted growth partner for the world's leading brands. We unite cutting\-edge media intelligence and data solutions, world\-class creativity, next\-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. **Community Manager** --------------------- Location: Hybrid Model (Bogotá, Colombia) Your Role’s Impact As a Community Manager, your mission will be to build and strengthen the relationship between brands and their digital communities through relevant, timely, and brand-identity-aligned interactions. You will be a key player in listening to audiences, managing conversations, and converting community insights into business-value opportunities. * Your Day-to-Day * Manage daily interactions with brand communities across various digital platforms. * Monitor conversations, mentions, and trends to identify communication opportunities and risks. * Respond to messages, comments, and interactions following brand guidelines and best communication practices. * Collaborate with social media, creative, and strategy teams to ensure consistent community management. * Escalate sensitive situations or potential crises promptly and responsibly. * Prepare basic community, engagement, and relevant conversation reports. * Identify insights and opportunities from audience interactions. ️ What Will Make You Shine * Practical experience managing digital communities or social media for brands. * Excellent writing, spelling, and written communication skills. * Strong judgment in managing conversations with diverse audience types. * Interest in digital trends, internet culture, and user behavior on social media. * Ability to work in an organized, collaborative, and detail-oriented manner. What Do We Offer You? * Flexibility: Hybrid work model to balance your personal and professional life. * Human First Culture: A workplace where empathy and respect form the foundation of everything we do. * Growth: Opportunities for continuous development within WPP’s global network. * Engagement with high-impact brands and communities. * Access to learning platforms and continuous professional development. At VML, we are committed to fostering a fully inclusive workplace that is rewarding and conducive to professional development. We believe in creating a dynamic work environment that values diversity and inclusion, and we strive to recruit a diverse pool of candidates to help us achieve this goal. We are happy to provide reasonable accommodations to individuals with disabilities who need assistance using or accessing the VML careers site or fully participating in the application process. If you require an accommodation to complete your application or any other aspect of our recruitment process due to a disability, please contact our Human Resources department or email (HR contact) to request one. By clicking "Submit Application", the information you enter below will be sent to VML. Before proceeding, we recommend reviewing our Recruitment Privacy Policy. California residents must review our California Recruitment Privacy Notice. These documents explain how we use your personal data when you apply for a position with us, as well as how you can update or delete the information you have provided. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.