Customer Experience Leader

Description

Job Summary: We are seeking a regional Customer Experience Leader to ensure a satisfying customer experience, lead a team, and develop comprehensive service strategies. Key Highlights: 1. Lead the regional Customer Service / Customer Experience team 2. Develop comprehensive service strategies 3. Improve NPS with tangible results We are looking for a regional leader for Customer Experience. * Responsibilities: Ensure a satisfying customer experience for the region Lead a regional team focused on improving customer service across the business's value chain. Develop comprehensive service strategies in collaboration with peer departments (commercial, back office, operations). Improve NPS through measurable strategies and tangible operational results. * Professional Profile: Engineer, Business Administrator, or related degree. * Experience: Minimum 3 years of experience leading Customer Service / Customer Experience teams Knowledge of customer service practices in Colombia and other Latin American regions Experience leading teams with clearly defined KPIs Work Location: On-site employment