Customer Service Representative

Description

Summary: The Customer Service Representative provides courteous and prompt resolution to provider/member inquiries, conducting thorough investigations and educating them for resolution on initial contact. Highlights: 1. Provide courteous and prompt resolution to inquiries 2. Conduct thorough investigations and educate members/providers 3. Research and investigate service failures; recommend resolutions **About Sagility** ------------------ Sagility combines industry\-leading technology and transformation\-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. **Job title:** Customer Service Representative **Job Description:** The incumbent of this role is expected to Provide courteous and prompt resolution to provider/member inquiries by conducting thorough investigations and fully educating provider/member with the goal of resolution on initial contact. In addition to researching and investigating service failures and report to leadership; identify root cause and recommend resolutions for service recovery and retention **Location:** Barranquilla Distrito 90Colombia