Specialist AFR

Description

Summary: Manage and monitor air freight shipments, communicate with customers, analyze situations, and ensure timely updates on import/export processes. Highlights: 1. Manage import/export OFR/AFR operations for customers 2. Frequent contact with stakeholders and timely customer communication 3. Proactive monitoring of shipment status and continuous improvement **Title**: Specialist \- AFR **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities:** * Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers. * Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. * Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3\) but also on Carrier’s websites. * Give support on track \& trace activities and performance reporting for Shipment Management Service Line. * Add value to our customers through continuous improvement initiatives. * Cross\-training within the team **Skills / Requirements:** * Students/professionals in industrial engineering, international business, or related fields. * Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus. • Good communication in English B2 (verbal and written). * Customer service and communication skills. * Teamwork and autonomy * Employees who have been in the organization for 12 months or in their current role * Employees that are not in transition projects