Position Summary: We are seeking a BackOffice Call Center Advisor to provide efficient and empathetic customer service while managing requests through digital channels. Key Highlights: 1. Efficient and empathetic customer service 2. BackOffice and digital request management 3. Service orientation and active listening **Job Description** ---------------------- Provide efficient and empathetic customer service, acting as a liaison between customers' needs and the company to ensure customer satisfaction. BackOffice Call Center Advisor – Compensar Campaign ¡At Outsourcing S.A.S. BIC, we’re looking for your talent! If you have experience in Call Center customer service and wish to join the Compensar campaign, this opportunity is for you. Requirements High school graduate. Minimum 6 months of verifiable Contact Center experience. Desirable experience in retention processes, chat handling, and social media. Excellent communication skills, active listening, and service orientation. Responsibilities Provide efficient and empathetic customer service. Manage requests through BackOffice and digital channels. Ensure timely service that contributes to customer satisfaction. What We Offer Salary: $1\.750\.905 \+ statutory social benefits. Variable pay: $50\.000\. Transportation allowance (if applicable). Fixed-term contract for 3 months. Schedule and Work Modality Availability to work 42 hours per week. Monday to Friday: 6:00 a.m. to 7:00 p.m. Saturdays: 6:00 a.m. to 5:00 p.m. Sunday availability for BackOffice processes. 100% on-site modality – Campus location. Apply now and join Outsourcing S.A.S. BIC for the Compensar campaign! **Candidate Requirements** -------------------------- * Technical or technological degree + Minimum 1 year of experience in call center or in-person customer service + Proficiency in office tools, information analysis, and management. This position is suitable for persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira \- a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Colombia’s first Contact Center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector companies for customer service and management. Thanks to our track record and commitment to our purpose — "Improving lives, our commitment" — since 2021 we have been certified as a BIC (Benefit for Collective Interest) company, reinforcing our ongoing dedication to generating well-being and efficiency for our clients and collaborators, as well as our commitment to contributing to social and environmental issues in our country. We have over 6\.500 collaborators — the \#FamiliaOS — across the national territory, working for Colombia’s and Latin America’s most important companies and institutions to transform experiences. **Our Benefits** ----------------------- * Career development plan * Personal and spiritual growth programs * Discounts with various partner organizations * Employee fund affiliation
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
