Digital Solutions Specialist

Description

Job Summary: We are seeking a proactive and versatile Digital Solutions Specialist to support the technical infrastructure of the digital ecosystem, leading integrations and internal projects. Key Highlights: 1. Digital ecosystem support and integration, and CRM automation. 2. Web development, content management, and minor infrastructure support. 3. Driving digital transformation and continuous improvement. **We Are Looking for a Digital Solutions Specialist** At **Pler Telecomunicaciones**, we seek a proactive, versatile individual with a strong problem-solving orientation to join our technology team. You will be responsible for supporting and scaling the entire technical infrastructure of the corporate digital ecosystem, leading integrations, supporting internal projects, and implementing systems in an agile and effective manner. We seek an organized, **bilingual**, highly communicative individual capable of remaining calm in multi-operation support environments, **working 100% on-site.** **Key Responsibilities:** * **Digital Ecosystem Support and Integration:** Technically manage the company’s digital platforms. Lead seamless connectivity between heterogeneous platforms, implementation of new systems, and development/support of internal applications and projects required for operations. * **CRM Automations and Management:** Design, configure, and optimize advanced workflows within our operational CRM platform and satellite systems. Ensuring correct data connection and exchange between tools via robust API- and webhook-based integrations is essential. * **Web Development and Content Management:** Create, deploy, and maintain web portals, landing pages, and digital solutions, ensuring frontend layout, solid backend logic, and agile content system administration. * **Minor Infrastructure Support:** Provide on-site basic technical and connectivity support when the organization’s physical or operational infrastructure requires it, ensuring service continuity. * **Technological Onboarding and User Support (Colombia and USA):** Manage the technological onboarding process for new employees, including access creation and configuration, activation of corporate platforms, and initial guidance on system usage. Provide ongoing technical support and accompaniment to users in Colombia and the United States, contributing to effective digital tool adoption and operational continuity. * **Digital Transformation and Continuous Improvement:** Drive and support continuous improvement initiatives led by Management, identifying opportunities for process automation and optimization. Design and implement technological solutions that strengthen operational efficiency, reduce manual tasks, minimize errors, and generate value across organizational departments. **Profile Requirements** * **Academic background:** Technical, Technologist, or Bachelor’s degree in Systems, Systems Engineering, Computer Science, Telecommunications, or related fields. Candidates from other disciplines may also apply if they demonstrate at least two (2) years of experience performing functions related to software development, process automation, digital system integrations, technology platform administration, or roles similar to Digital Solutions Specialist. * **English: Advanced level (B2+ / C1) — Mandatory.** Fluent ability to communicate technically, document, and understand interfaces, technical documentation, and contracts in English. * **Experience:** Minimum 2 years in software development roles (with emphasis on backend), automation engineering, digital system integrations, or enterprise technology solution management. **Required Knowledge:** * Proven expertise in connecting and integrating digital platforms via APIs (REST) and consuming Webhooks. * Backend development (Node.js, Python, YAML, PHP or equivalent technologies), database management, and frontend knowledge (HTML5, CSS3, and JavaScript). * Proficiency with CRM tools and designing automation workflows (pipelines, triggers, conditional logic, and integrations). * Infrastructure: General knowledge of networking, hosting, DNS, SSL certificates, and user technical support (preventive and corrective). **Soft Skills:** * Excellent service orientation and user accompaniment. * Attention to detail and analytical capability. * Communication skills to interact effectively with both technical and non-technical users. * Proactivity in identifying opportunities for process automation and optimization. * Discretion and responsible handling of sensitive and confidential information. * Ability to remain calm and resolve incidents effectively in high-demand environments. **Desirable Requirements / Valued Pluses:** * Practical knowledge and hands-on experience in Artificial Intelligence: Experience integrating LLM APIs (OpenAI, Anthropic, etc.), prompt engineering, or AI-assisted process automation. * Experience administering LMS / e-learning platforms (Moodle, LearnDash or similar) and content management systems. * Experience administering CRM and/or EHR platforms. **What We Offer:** * **Compensation:** Base salary $3,317,000 COP per month. * **Stability:** Indefinite-term employment contract with all statutory benefits from day one. * **Benefits:** We celebrate our team with birthday bonuses and recognition programs for outstanding performance. * **Training:** Ongoing training in advanced automation tools, technical workflow optimization, and digital innovation. * **Office Hours:** Monday to Friday (full-time) and Saturdays (8:30 AM – 12:00 PM). Rotating holidays according to operational needs. The company may make necessary schedule adjustments to ensure service continuity, duly notifying staff and always guaranteeing compliance with the legal maximum working hours. * **Culture:** A dynamic professional environment (BPO) focused on results, digital innovation, and structured collaborative work. Employment type: Full-time Workplace: On-site employment