**Job Summary** We are seeking a highly organized USCIS Leader to manage our firm's USCIS team and case workflow. This critical role involves direct team management, comprehensive oversight of case progression from intake to completion, and ensuring strict adherence to all internal and external procedures. The ideal candidate will be a proactive problem\-solver, an exceptional communicator, and meticulous in managing case platforms like CLIO, Slack and Monday.com. **Key Responsibilities** Team Management \& Leadership * Conduct regular meetings with staff to assist with questions, assign new tasks, and manage internal deadlines. * Hold weekly meetings to review the previous week's work and plan for the upcoming week. * Coordinate staff evaluations and prepare performance reports. * Verify that all team members are completing their assigned tasks. * Manage team schedules, including coordinating vacations and days out, and authorizing permissions for time off, tardiness, or early departures. * Communicate all relevant changes and updates regarding USCIS forms and news to the team. * Prepare a weekly case report. * Provide coverage for unavailable team members by handling necessary corrections, calls, or case updates. * Identify and implement viable solutions for case\-related problems, or consult with Adrien for guidance on procedural matters. Tipo de puesto: Tiempo completo