Customer Support Case Matching Clerk

Description

Summary: This role involves assisting customer support representatives with case management, data entry, record maintenance, and communications within a medical technology leader. Highlights: 1. Assist customer support representatives with case management and data entry. 2. Maintain online records and documentation, and assist with communications. 3. Utilize problem-solving abilities to troubleshoot data entry issues. At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. **What You Can Expect** ----------------------- Responsible for assisting customer support representatives in managing and processing cases. **How You'll Create Impact** ---------------------------- Associate incoming images and enter data to cases. Assist with the verification of data entry. Assist in maintaining online records and documentation, correspondence, and other study related information. Problem solving abilities to troubleshoot and follow up on matches or missing images. Prepare documentation supporting the data entry process. Assist with written and verbal communications as required by the customer support representative. Perform general duties and support assigned by customer service representative or management as needed. **What Makes You Stand Out** ---------------------------- * Good organizational skills are essential. * Must have the ability to produce work under pressure when tight deadlines are imposed. * Must possess excellent oral and written communication skills. * Candidate’s work history must reflect his/her ability to interact well with others. Interactions and cooperation with others is necessary to accomplish job tasks in customer support. * Participate in proactive team efforts to achieve departmental and company goals. * Proficient personal computer skills, including electronic mail, record keeping, and routine database activity, word processing, spreadsheet, graphics, etc. * Ability to handle multiple tasks simultaneously. **Your Background** ------------------- High School Diploma or equivalent plus 0 to 2 years of clerical experience including typing and data processing, or an equivalent combination of education and experience. **Physical Requirements** ------------------------- **Travel Expectations** ----------------------- EOE/M/F/Vet/Disability