Software Support Analyst

Description

Job Summary: We are seeking an application support analyst to ensure a smooth transition between product development and implementation, guaranteeing a satisfactory experience. Key Highlights: 1. Functional and technical support during deployment of new features 2. Handling requests and requirements from internal and external customers 3. Liaison between development and implementation teams to ensure effective communication We are a leading IT company focused on transportation and logistics enterprises, filled with passionate professionals who believe in the power of teamwork, change, and innovation. If this resonates with you, apply now! We seek an application support analyst to provide timely, clear, and efficient technical support, ensuring a seamless transition between product development and customer implementation, thereby contributing to a satisfactory experience for both internal teams and end customers. **Responsibilities:** * Provide functional and technical support to project teams during delivery or deployment of new features. * Handle requests and requirements from internal and external customers related to defects, questions, or adjustments. * Perform basic functional validations and tests prior to customer delivery. * Log, classify, and track reported tickets and incidents. * Document solutions, response workflows, and best practices to facilitate future support. * Act as liaison between development and implementation teams to ensure effective technical communication. **Salary:** To be agreed upon. **Contract Type:** Indefinite-term contract **Work Modality:** Remote work with availability to visit clients when required. **Working Hours:** Rotating shifts and weekend work. Employment Type: Full-time Application Question(s): * Which ticketing platform do you use? * How many years of experience do you have as an application support analyst? * Do you have basic database knowledge? * In which city do you currently reside? * What is your salary expectation? * What is your Excel proficiency level? (basic, intermediate, or advanced) Work Location: Remote