Job Summary: We are seeking a professional to lead process optimization initiatives and impactful projects that generate positive client outcomes through technology and data analytics. Key Responsibilities: 1. Lead process optimization initiatives using technology and data analytics 2. Analyze, design, and redesign processes for implementation 3. Participate in automation projects and solution implementation **Job Description** ---------------------- Actively identify project opportunities and changes that generate positive client impact in terms of optimization. Must actively identify project opportunities and changes that generate positive client impact in terms of optimization (Technology, Data Analytics, and Processes). Must lead initiatives/Business Cases related to data and metrics analysis to consolidate improvement proposals. Must understand business processes and identify transformation opportunities to enhance the deployment of products/solutions within clients. 1. Coordinate and/or apply methodologies for research, documentation, analysis, and process optimization. 2. Analyze, design, and redesign processes—from identification and solution selection to technical and economic structuring—to proceed with implementation. 3. Actively participate in process automation projects and solution implementation. 4. Monitor the impact of implemented projects. 5. Support knowledge and skill transfer regarding developed assets to the organization. **Candidate Requirements** -------------------------- * Professional or final-semester students in engineering programs * 1 year of experience across various verticals or industries within Contact Center or BPO environments * Proficiency in office tools, data analysis, and information management. **Compensation** ---------------- 2700000**Selection Process** ------------------------ The selection process is conducted via Aira—a recruitment platform designed to enhance your application experience. To apply, you only need: 1. Apply to the position 2. Check your email 3. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are Colombia’s first Contact Center and BPO, with over 28 years of experience delivering comprehensive solutions to public and private sector enterprises for customer service and management. Thanks to our track record and commitment to our purpose—"Improving Lives, Our Commitment"—since 2021 we have been certified as a BIC (Benefit for Collective Interest) company, reinforcing our ongoing dedication to generating well-being and efficiency for our clients and employees, as well as our commitment to contributing to social and environmental issues in our country. We have over 6,500 employees—the #OSFamily—across the national territory, working for Colombia’s and Latin America’s most prominent companies and institutions to transform experiences. **Our Benefits** ----------------------- * Career development plan * Personal and spiritual growth programs * Discounts with various partners * Employee savings fund membership