Summary: This role involves providing on-site technical support for smart meters, smart tool systems, and system integration, alongside requirements gathering and documentation. Highlights: 1. Provide on-site technical support for smart meters and smart tool systems. 2. Support system integration and communication protocol debugging. 3. Contribute to documentation and knowledge management. Work Location: Bogata, Colombia Hiring Organization: INHEMETER CO., LTD **Main Job Responsibilities** **1\.** **On\-site technical support for smart meters** * Responsible for collecting data relating to on\-site after\-sales issues (background information, scope of impact, log data, etc.) * Troubleshoot common issues such as communication faults with electricity meters (e.g. PLC, RF, 4G), inaccurate data and display anomalies. * Carry out routine maintenance, upgrades and replacements, and keep accurate records. **2\. Smart tool System Support** * Provide support for smart tool/data acquisition systems, including installation, basic configuration and operational training. * Troubleshoot issues relating to failed data retrieval from smart tool, data anomalies and the use of basic functions. * Assist customers with the configuration of specific smart tool functions. **3\. System Integration and Meter Reading Support** * Assist customers or third parties with ensuring compatibility between electricity meters, such as second\-generation CT meters and Starbeat; * Support application\-layer debugging of communication protocols (e.g. DLMS/COSEM, Modbus)and troubleshoot reading failures and data parsing errors. * Participate in simple on\-site integration testing under supervision. **4\. Requirements Gathering and Feedback** * Systematically record product defects, suggestions for functional improvements and new requirements reported by customers (such as on\-site technicians and utility engineers). * Collect information on local market standards and regulations （including CREG and unofficial documents） as well as details of competitors’ products (such as technical specifications and prices). * Gather utility company documentation (EPM, ENEL, EMCALI, AIRE, etc.) through multiple channels. **5\. Documentation and Knowledge Management** * Maintain and update localized technical documentation, FAQs and instructional videos. * Compile case studies of on\-site issue resolution and add them to the knowledge base. **Core Competency Requirements for this position** 1\. A background in electrical engineering, with some practical experience in working with power electronics equipment, such as soldering etc. 2\. Excellent customer communication and cross\-cultural coordination skills; highly proactive, with the ability to think critically rather than merely passing on information; and strong documentation skills. 3\. Fluent in Spanish and with a reasonable command of English. 4\. Be able to work overtime for some occasions and be able to take business trip in other cities. Job Type: Full\-time Work Location: In person Job Types: Full\-time, New\-Grad Work Location: In person