Helpdesk

Description

Job Summary: At KINEDRIK, we are seeking a Helpdesk professional to ensure operational continuity of digital environments through incident resolution, technical support, and platform administration. Key Highlights: 1. First- and second-level technical support to ensure digital environments. 2. Incident management and administration of technological platforms and LMS/CRM. 3. Proactivity in proposing improvements and multidisciplinary collaboration. At **KINEDRIK**, we seek a **Helpdesk** professional focused on ensuring operational continuity of digital environments through incident handling, technical support for internal users, platform administration, and process automation. You will be responsible for providing first- and second-level technical support, managing incidents via ticketing systems, ensuring proper functionality of equipment, networks, and corporate tools, as well as supporting the optimization of technological and academic processes. ##### **Main Responsibilities** * Diagnose and resolve hardware, software, operating system, and connectivity technical incidents. * Receive, prioritize, and track tickets using support platforms such as osTicket or similar tools. * Provide support for corporate tools including Microsoft 365, Google Workspace, and internal platforms. * Install, configure, and perform preventive and corrective maintenance on technological equipment. * Manage users, access rights, corporate email accounts, and permissions on enterprise platforms. * Administer technological platforms, LMS, and CRM. * Document incidents and procedures, and maintain an up-to-date knowledge base. * Manage technological inventory and support compliance with information security policies. ##### **Requirements** * Technical, technological, or professional education in Systems, Computer Science, Web Development, or related fields. * Minimum **2 years of experience in IT support**, digital platform management, or process automation. * Proficiency in Windows 10/11 and familiarity with macOS and/or Linux. * Experience with Microsoft 365, Google Workspace, and remote support tools. * Experience with ticketing platforms (e.g., osTicket or similar). * Knowledge of basic networking (TCP/IP, Wi-Fi, routers, switches). * Familiarity with CRM, LMS platforms, and workflow automation. * Desired experience with cloud services (AWS/Azure), IP telephony, or basic server maintenance. ##### **What We Value in This Profile** * Analytical ability and problem-solving skills. * Clear communication and user-oriented approach. * Organization, autonomy, and adherence to response time commitments (SLAs). * Proactivity in proposing improvements to technological processes. * Teamwork and multidisciplinary collaboration.