Job Summary: We are seeking a Project Manager / Engagement Manager to lead application maintenance, support, and continuous improvement services, ensuring high operational standards and SLA compliance. Key Highlights: 1. Lead application maintenance, support, and continuous improvement services. 2. Ensure proper execution, monitoring, and evolution of the ADMS service. 3. Coordinate multidisciplinary teams and ensure SLA compliance. Bogota Engagement Manager Job Description We are seeking a Project Manager / Engagement Manager with solid experience leading application maintenance, support, and continuous improvement services, ensuring high operational standards and SLA compliance in 7x24 environments. Key Responsibilities As PM/EM, you will be responsible for ensuring proper execution, monitoring, and evolution of the ADMS service, including: * End-to-end AMS service management: support, maintenance, and continuous improvement. * Ensuring SLA, budget, scope, quality, and schedule compliance. * Supervising and coordinating multidisciplinary teams: analysts, consultants, and developers. * Monitoring system availability, performance, and security. * Supporting the support and continuous improvement team by providing guidance and operational support. * Identifying service optimization opportunities and strategic requirements. Key Experience * Management of internal and external stakeholders. * Software development lifecycle management. * Experience in help desks and application support. * Risk identification, mitigation, and communication. * Participation in client requirement gathering. * Management of fixed-scope contracts (up to USD 5M). * Preparation of financial, operational, HR, and executive reports. * Application of financial concepts to projects. Technical Knowledge * Cloud: AWS, Azure, or GCP. * Support and incident management tools: Jira, ServiceNow, ManageEngine, among others. * Knowledge of L2 and L3 operations, shift management, and user support. * Tracking of development plans and SLA administration. * ITIL v4 (certification desirable). Languages * English B2+ (C1 preferred). Education * Degree in Systems Engineering, Computer Science, Business Administration, or related fields. * Desired certifications: ITIL, SCRUM. Ref. code 422347-es_ES Posted on 10 Mar 2026 Experience level Experienced Professionals Contract type Permanent Location Bogota Business unit ABL AMERICAS Brand Capgemini Professional communities Delivery Excellence