Summary: The Collections Analyst (O2C) ensures timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management. Highlights: 1. Ensure timely collection of outstanding receivables 2. Collaborate with diverse internal teams 3. Contribute to continuous process improvement initiatives **Company Description** **SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.** **Job Description** Collections Analyst (O2C) **Role Objective:** Ensure timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management. Key Responsibilities: * Contact customers to collect overdue payments based on aging reports. * Perform ongoing follow\-ups via phone, email, and other communication channels. * Maintain accurate and detailed records of collection activities and payment status. * Conduct account reconciliations and review/distribute customer statements. * Manage deductions and resolve payment disputes in coordination with internal teams. * Provide feedback on bad debt exposure and potential write\-offs. * Support credit evaluations and credit limit management with the Credit team. * Escalate complex issues or disputes when required. Cross\-Functional Collaboration: * Work closely with Accounts Receivable (AR), Credit, Operations, Sales, Local Finance, Customer Service, and other stakeholders to resolve payment\-related matters. Process \& Compliance: * Contribute to continuous improvement initiatives within the Order to Cash (O2C) process. * Ensure compliance with company policies, procedures, and internal controls. * Support ongoing maintenance and updates of process documentation. **Qualifications** Education * High School diploma required. * Technical, Technologist, or Professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or related fields (preferred). Experience * 1–2 years of experience in financial operations, administrative, or collections roles. * Experience in B2B environments is preferred. Technical Skills * Proficiency in Microsoft Office (Excel, Word, Outlook – intermediate level). * Experience with ERP systems such as Oracle (preferred). * Basic knowledge of account reconciliations and accounts receivable management. *Note: If candidates do not fully meet all technical requirements, the company will support their development through training programs.* **Additional Information** Employment Conditions **Contract Type:** * Indefinite\-term contract, directly with SGS – GBS. **Working Hours:** * Monday to Friday * 8:00 a.m. – 5:00 p.m. Compensation (All amounts in Colombian Pesos – COP) * **Base Salary:** COP $2,600,000 * **Transportation Allowance:** COP $200,000 * **Wellness Allowance:** COP $300,000 * **Annual Retention Bonus:** COP $2,400,000