**¡We are hiring! \| Junior Operations Support Analyst** 100% Remote Work. **Are you looking for a new challenge where you can grow, learn, and contribute from day one?** At Real Tyme Analytics, we’re seeking a passionate Junior Operations Support Analyst to join our engineering teams. **About the role** As a Junior Operations Support Analyst, you will focus on handling customer issues and providing technical support. This role requires strong communication, problem\-solving, and technical skills. The ideal candidate will have a bachelor’s degree or equivalent experience, preferably within the e\-commerce industry. **¿What will you do in this role?** * **Customer Support:** Address customer issues escalated from L1 support, including technical problems, order discrepancies, and product inquiries. * **Technical Assistance:** Provide troubleshooting and support for requests related to Medline.com functionalities, such as ordering and integrated systems. * **Problem Solving:** Identify root causes of issues, implement effective solutions, and document resolutions for future reference. * **Knowledge Base Management:** Contribute to and maintain the internal knowledge base to ensure accurate, up\-to\-date self\-service and support content. * **Communication:** Communicate clearly and effectively with customers and internal teams, providing timely updates and detailed explanations. * **Collaboration:** Partner with support, product, and development teams to resolve issues and continuously improve the e\-commerce experience. * **System Administration:** Support e\-commerce publishing systems, including user account setup, permissions, and configurations. * **Process Improvement:** Recommend and implement process improvements, such as templating and automation—to enhance efficiency and reduce resolution time. * **Documentation:** Maintain clear and organized records of all support interactions, issues, and resolutions. **What we're looking for:** * Successful completion of a four\-year college degree is required. * 2\+ years of professional experience in the e\-commerce industry or equivalent work experience in a related industry. * 2\+ years of professional experience in e\-commerce ticketing systems. * Proficient with HTML and CSS for publishing website banners. * Proficient with application monitoring and logging tools like Splunk, AppDynamics etc. * Proficient with Oracle BCC, Java, SQL, and SAP. * **Strong soft skills**: + Communication. + Problem\-solving. + Customer service. + Organizational. + Adaptability. **Why You’ll Love Working Here:** * Competitive pay (USD). * 100% remote work. * Opportunity to grow and expand your career.