Junior Print Administrator

Description

Job Summary: Join Xerox as a Junior Print Administrator, providing on-site technical support, managing daily operations, and delivering an exceptional customer experience. Key Highlights: 1. Develop expertise in printing technologies, hardware, and software. 2. Join a team committed to excellence and continuous improvement. 3. Access opportunities for learning and professional development. **General Description:** Join Xerox as a Junior Print Administrator, where you will play a key role in delivering managed print services, providing on-site technical support, and ensuring an exceptional customer experience. In this position, you will collaborate with operations and account management teams to ensure service continuity, resolve incidents, and optimize the customer’s printing environment. This is an excellent opportunity to develop your technical knowledge and advance professionally within a collaborative environment. Based on the responsibilities and requirements outlined in the provided document. **Why Join This Team?** * Join a team committed to excellence in customer service. * Work in a collaborative environment focused on continuous improvement. * Gain hands-on experience in printing technologies, hardware, and software. * Contribute to delivering solutions that create value for customers. * Access opportunities for learning and professional development. **What You Will Do:** * Manage daily on-site service operations, including supplies, inventory, and customer support. * Install, configure, and maintain printing equipment, workstations, print servers, and associated software. * Diagnose and resolve Level 1 and Level 2 hardware and software incidents, escalating cases as appropriate. * Coordinate preventive maintenance, part replacements, returns, firmware updates, and supply management. * Respond to Help Desk requests, train users, monitor service performance, and collect meter readings. **What You Need to Succeed:** * Technical or technological education, or currently completing final semesters of Systems Engineering, Electronics, or related fields. * Experience in managed print services or copy center administration. * Experience in customer service, incident management, or Help Desk support. * Proficiency in Microsoft Office, hardware, software, and basic English. * Excellent communication, organizational, service-oriented, and collaborative skills. ITIL certification is desirable but not required. **How We Help You Succeed:** * Training and mentoring during the onboarding process. * Collaborative work with operations and account management teams. * Exposure to enterprise-level managed print technologies and solutions. * A culture focused on service quality, innovation, and customer satisfaction. **Overview:** Join Xerox as a Junior Print Administrator, where you will help deliver exceptional on\-site managed print services while supporting customers with hardware, software, and print environment operations. In this customer\-facing role, you will work closely with account teams to maintain service quality, resolve technical issues, and contribute to an outstanding customer experience. This opportunity is ideal for someone who enjoys technology, problem\-solving, and building strong customer relationships. Based on the responsibilities and qualifications in the source job description. \#LI\-NM1