Premier Junior Technical Support Specialist

Description

Summary: As a Premier Junior Technical Support Specialist, you will diagnose and resolve technical issues for Spanish-speaking customers and escalate complex cases. Highlights: 1. Handle customer technical issues beyond standard level one support 2. Troubleshoot hardware and software issues across diverse environments 3. Translate complex technical concepts to the appropriate customer level ### **General Information** Req \# WD00097218 Career area: Information Technology Country/Region: Colombia State: Cundinamarca City: BOGOTA DC Date: Thursday, April 30, 2026 Working time: Full\-time **Additional Locations**: * Colombia \- Cundinamarca \- BOGOTA DC ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. ### **Description and Requirements** As a Premier Junior Technical Support Specialist within Lenovo Premier Support, you will handle customer technical issues, working beyond standard level one support. This role supports Spanish\-speaking Latin American customers from LAS Region. You will interact with clients through multiple channels and coordinate with Level 2 Engineers and TAMs to resolve escalated cases. * Assist customers and field engineers by diagnosing and resolving technical issues. * Troubleshoot hardware and software issues across diverse environments. * Guide Customers using provided troubleshooting procedures * Translate complex technical concepts to the appropriate customer level. * Escalate complex cases to TAMs to ensure timely resolution within SLAs. * Document all interactions and resolutions in Lenovo’s CRM system. * Actively manage personal workload and prioritize tasks. **Additional Locations**: * Colombia \- Cundinamarca \- BOGOTA DC * Colombia * Colombia \- Cundinamarca * Colombia \- Cundinamarca \- BOGOTA DC