DESCRIPTION Senior Junior Consultant responsible for supporting the implementation, configuration, support, and maintenance of IT service management (ITSM), IT operations management (ITOM), automation, privileged access management (PAM), configuration management database (CMDB), and other IT service management solutions based on the **CA Broadcom**, **Ivanti**, and **BMC Helix** platforms. The junior consultant will be responsible for executing technical tasks under supervision, participating in continuous improvement projects, and providing first- and second-level support to customers. REQUIREMENTS Knowledge of: **CA Broadcom** * CA Service Desk Manager (SDM) * CA Process Automation (PAM) * CA UIM or Spectrum (desirable) **Ivanti** * Ivanti Neurons for ITSM / Ivanti Service Manager * Form creation, Quick Actions, Business Rules, and Workflows * Use of Web Services (SOAP/REST) and validation expressions **BMC** * BMC Helix ITSM (AR System, Smart IT, Mid Tier, Smart Reporting, Data Wizard, Data Import) * Basic knowledge of Incident, Change, Problem, and Asset module configuration * Familiarity with migrations, dashboards, or REST API integrations