Collections Supervisor/Manager – Call Center

Description

Job Summary: We are seeking a Junior Manager to lead and supervise collections teams, coordinating and optimizing call center operations to meet targets and performance indicators. Key Responsibilities: 1. Lead and supervise the collections team 2. Ensure achievement of targets and indicators (KPIs) 3. Propose improvement strategies for collections management **Junior Manager – Collections Call Center** Location: Bogotá North Zone\- Pasadena Employment Type: Full-time Contract Type: Project-based or Service Contract Salary: $2\.400\.000 \+ Transportation Allowance \+ Overtime Pay \+ Incentives Schedule: Monday to Friday, 8:00 a.m. to 5:30 p.m. Saturdays, 8:00 a.m. to 10:00 a.m. Availability to work overtime **Job Description** A Junior Manager with experience in leading collections teams is required to coordinate, supervise, and optimize call center operations, ensuring achievement of management targets and performance indicators. **Main Responsibilities** * Lead and supervise the collections team * Ensure achievement of targets and indicators (KPIs) * Manage daily branch operations * Prepare and analyze performance reports * Propose improvement strategies for collections management **Requirements** * Technical or university degree in administrative, financial, or related fields * Minimum 1 year of leadership experience in call centers, preferably in collections * Proficiency in management indicators * Leadership, communication, and stress-management skills Workplace: On-site employment