Summary: Seeking a Case Manager / Customer Service Representative to support a New York food assistance program, managing cases and providing customer service. Highlights: 1. Manage and follow up on assigned cases 2. Conduct eligibility screenings and assessments 3. Provide customer service via phone and other communication channels **Location:** On\-site – El Poblado, Medellín, Colombia **Job Overview:** We are looking for a Case Manager / Customer Service Representative to support a New York food assistance program. The program provides free medically tailored food services to families living in New York who have chronic health conditions through the 1115 Waiver. **Responsibilities:** * Manage and follow up on assigned cases. * Conduct eligibility screenings and assessments. * Provide customer service via phone and other communication channels. * Make outbound and receive inbound calls. * Maintain accurate case documentation and records. * Assist members throughout the enrollment and service process. * Perform other administrative and case management duties as needed. **Schedule:** * Monday to Friday 8:00 AM – 4:00 PM * Rotating holiday schedule * Weekends off (Saturday \- Sunday) **Compensation:** * USD $900 per month. * Paid monthly on the 9th via PayPal or ARQ. * Performance\-based bonuses available. **Contract Type:** Independent contractor (service contract). This position does **not** include paid vacation, health insurance, pension contributions, or other employee benefits. Lugar de trabajo: Empleo presencial
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
