Client Operations / Client Success Manager

Description

Summary: This Client Operations / Client Success Manager role is an execution-focused position ensuring smooth client communication, task management, and internal follow-through for multiple accounts. Highlights: 1. Serve as the operational backbone of the client delivery team 2. Own organization, accountability, and momentum across client workstreams 3. Remote Work Flexibility & Career Growth Opportunities **Role:** Client Operations / Client Success Manager **Hours:** Mountain Standard Time **Salary:** $10 \- $12 USD per hour (negotiable based on experience) We are hiring a Client Operations / Client Success Manager to serve as the operational backbone of our client delivery team. This is not a strategic marketing role. This is a structured, execution\-focused position responsible for ensuring client communication, task management, and internal follow\-through run smoothly across 12–15 active accounts. This person will own organization, accountability, and momentum across all client workstreams. **Responsibilities:** Account Responsibility * Responsible for approximately 12–15 active client accounts initially Client Communication * Serve as the first\-line contact for day\-to\-day client communication (email, text, Zoom) * Respond promptly and professionally to client inquiries * Proactively follow up with clients when action is required (access, approvals, verification, billing setup, etc.) Task \& Workflow Management * Convert all client requests into structured tasks inside Monday.com * Assign tasks to internal team members (Paid Media, SEO) * Clearly communicate deadlines and expectations * Track all tasks to completion * Ensure nothing stalls or falls through the cracks Internal Coordination * This role will work closely with: * Paid Media Lead (oversees Google, Meta, Microsoft accounts) * SEO Lead * CEO (high\-level oversight and strategy calls) **They would NOT be responsible for:** * Ad strategy * SEO strategy * Sales * Direct campaign execution Direct Reports * No formal direct reports initially * Must confidently hold team members accountable to deadlines and follow\-ups **Requirements:** * English fluency (written and spoken) — client\-facing daily * Highly organized and process\-oriented * Comfortable enforcing structure * Able to confidently hold team members accountable to deadlines * Experience managing multiple client accounts simultaneously * Experience using a task or project management system (Monday.com or similar) * Not seeking to move into strategy or sales Nice\-to\-Haves * Experience in a marketing agency environment * Experience supporting Paid Media or SEO teams operationally * Strong documentation habits * High attention to detail * Proactive follow\-up style * Ability to prioritize across multiple deadlines **Benefits:** * Remote Work Flexibility – Work from anywhere while staying connected with a high\-performing team. * Career Growth Opportunities – Expand your expertise in digital marketing and client management. * Supportive Team Culture – Collaborate with passionate professionals who value teamwork and innovation. If you're a strategic thinker with a passion for digital marketing and client success, we’d love to hear from you!