IT Systems Administrator

Description

Job Summary: We are seeking a dynamic IT support and systems technician with strong communication and teamwork skills to manage internal infrastructure and production environments in Cali. Key Highlights: 1. Continuous training plan and professional growth. 2. Team-building activities and an excellent team atmosphere. 3. Free English classes and access to continuous training. At **Juniper Travel Technology**, we deliver cutting-edge technological solutions for the travel industry (OTAs, DMCs, Bed Banks, Airlines, Wholesalers, and Cruise Lines). Since 2003, we have enhanced the potential of over 550 companies across 50 countries in the Americas, Europe, the Middle East, Asia, and Africa. We employ more than 400 professionals specialized in travel technology who help tourism businesses accelerate their global expansion daily through our specialized travel distribution technology solutions. We are currently looking to hire a **support and systems technician** for our offices in **Cali**, to join our team and participate in managing internal infrastructure and production environments. The ideal candidate combines knowledge in microcomputing, basic server administration, and process automation. We seek dynamic individuals with strong communication skills, teamwork ability, and initiative. Key Responsibilities: * Level 1 and 2 technical support for internal users and customers. * Maintenance and configuration of office equipment (onboarding, offboarding, incident handling). * Basic administration of Windows servers and service monitoring. * Automation of software installation and updates. * License management and control of authorized software. * Support for internal and external events (onsite or remote). * Participation in code deployments, production releases, and rollbacks. * Backup management and services such as email, FTPS/SFTP. * Collaboration in vulnerability management and security updates. * Process documentation and on-call duties after training. **REQUIREMENTS** * Minimum 1–3 years of experience in similar or equivalent roles. * Analytical ability and capacity to resolve incidents. * Teamwork skills. **BENEFITS** Because we want your **experience** at Juniper to be as comprehensive and enriching as possible, you will enjoy: * A tailored **continuous training plan**, aligned with your role and oriented toward **professional growth** within the company. * An annual variable **economic bonus**, based on company profitability and growth. * **Team-building** activities and a highly positive team atmosphere. * Free English classes and access to **continuous training**. * Professional **coaching** services to support your personal and professional development. * A hybrid **remote work model** at 50% and flexible working hours, enabling better work-life balance.