Technical Support Technician

Description

Job Summary: We are seeking a technician for the maintenance and support of technological equipment, with skills in diagnosis, troubleshooting, and excellent customer service. Key Highlights: 1. Preventive and corrective maintenance of technological equipment 2. Diagnosis and resolution of hardware and software failures 3. Customer service and incident management **REQUIREMENTS** * Technical or technological education in systems, electronics, mechatronics, telecommunications, or related fields. * Knowledge of hardware, software, networks, and operating systems. * Experience in installation, configuration, and maintenance of technological equipment. * Ability to diagnose and resolve failures both on-site and remotely. * Basic knowledge of electricity and electronics for intervention on automated equipment. * Proficiency with technical support tools and incident management. * Ability to interpret technical manuals and operational procedures. * Availability for travel and on-site support. * Excellent customer service attitude and effective communication skills. * Ability to work under pressure, manage priorities, and follow up on cases until closure. **DESIRED COMPETENCIES** Customer orientation · Problem analysis and resolution · Responsibility and commitment · Teamwork · Organization and time management · Proactivity and initiative. **MAIN RESPONSIBILITIES** * Perform preventive and corrective maintenance on installed equipment. * Respond to and manage technical support requests. * Conduct diagnostics and implement solutions for hardware and software failures. * Document activities and prepare technical reports. * Train users on basic equipment operation. * Ensure operational continuity of solutions implemented by the company. Workplace: On-site employment