Call Dispatcher

Description

Job Summary: We are seeking a Call Dispatcher to coordinate and manage operational services, particularly printing outsourcing, by scheduling technicians and ensuring timely service delivery. Key Highlights: 1. Operational coordination and technical service management. 2. Specialized tracking of printing outsourcing. 3. Interaction with internal and external customers. Call Dispatcher – Bogotá Microhome is looking for an experienced Call Dispatcher with operational coordination expertise and knowledge of printing outsourcing to support service management and technician scheduling. Main Responsibilities • Receive, manage, and assign services based on priority, geographic area, and operational availability. • Coordinate and schedule technician routes, ensuring adherence to response time requirements. • Track services related to printing outsourcing, including equipment handling, supplies, reporting, and incident management. • Accurately record service updates, timelines, and supporting documentation in the system. • Provide clear and timely information to internal and external customers. • Support resolution of operational issues and ensure proper closure of each service. Required Profile • Technical or technological degree. • Minimum 1 year of experience in roles such as dispatcher, operational coordinator, technical call center agent, or logistics assistant. • Essential knowledge of printing outsourcing. • Proficiency in office software tools. • Ability to work under pressure, manage multiple tasks, and communicate assertively. Conditions • City: Bogotá • Work Schedule: Full-time • Contract Type: Indefinite-term contract • Salary: $2,249,000. -Requirements- Minimum Education: University / Technical Degree 2 years of experience Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico