IT Support Technician

Description

Job Summary: We are seeking an IT Support Analyst to provide on-site and remote technical support, ensuring the proper operation of equipment, systems, and networks. Key Highlights: 1. Provide timely and effective assistance for incidents and technical requests. 2. Install, configure, and maintain equipment, hardware, and software. 3. Diagnose and resolve technical failures. We are looking for an IT Support Analyst to deliver on-site and remote technical support to our internal users, ensuring the proper operation of the company's essential equipment, systems, and networks. What will be your purpose? Provide timely and effective first- and second-level technical incident and request support, ensuring operational continuity and an excellent user experience. Key Responsibilities: On-site and remote technical support for users. Installation, configuration, and maintenance of equipment, hardware, and software. Diagnosis and resolution of technical failures. Basic support for LAN/WiFi networks and connectivity. Ticket and incident logging and tracking. Assistance with technology equipment inventory and control. Profile We Are Seeking: Technical, technological, or professional degree in Systems, IT, or related fields. 1–2 years of experience in on-site technical support or help desk roles. Knowledge of operating systems, hardware, basic networking, and office productivity tools. Customer-oriented mindset, organizational skills, teamwork, and commitment to continuous learning. -Requirements- Minimum education: University / Technical program 1 year of experience Skills: Incident management Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, support, support, technical support, technologies, information, IT