On-site Systems Technician - Level 1

Description

Job Summary: Respond to computing incidents, diagnose and repair hardware and software failures, install and configure systems, and perform maintenance to ensure IT solutions for end users. Key Highlights: 1. Comprehensive technical support to users on computing equipment. 2. Diagnosis and repair of hardware and software failures. 3. Installation, configuration, and maintenance of systems. • Technical support to users for resolving incidents on computing equipment. • Diagnosis and repair of hardware and software failures. • Installation and configuration of operating systems, applications, and peripherals. • Execution of preventive and corrective maintenance -Job Objective: Perform on-site support tasks within agreed timeframes to guarantee IT solutions for end users of projects by executing established procedures and maintaining appropriate service attitude to meet contractually agreed Service Level Agreements (SLAs) with the client Responsibilities Receive, diagnose, respond to, log (times and events), escalate, and/or resolve on-site support requests according to defined parameters, verifying user locations in the management tool each time a request is received. Thoroughly document the problem and service solution in the management tool, considering symptom, cause, and resolution parameters, and generate specific reports to review the job spool. Prioritize requests based on severity and urgency criteria to meet response times agreed upon with the client . -Requirements- Minimum education: University / Technical degree 1 year of experience Keywords: technologist, technician, tech, technician, technology, tecnología, technologist, system, support, support, support