Service Desk Agent

Description

Job Summary: We are seeking a 7x24 Service Desk Agent with experience in telephone or remote technical support to manage incidents and service requests, ensuring an exceptional user experience. Key Highlights: 1. People-centered culture and career development plans 2. Support from a Great Place to Work certified company 3. Purpose-driven projects and professional development Hiring is underway! We are looking for talent to join the Indra Group team. We are searching for a 7x24 Service Desk Agent ready to join our mission, with at least 1 year of proven experience in telephone or remote technical support. We seek individuals who share our values: Leadership Flexibility Reliability Focus Responsibilities: Receive calls and manage tickets via the customer self-service portal. Handle incidents and service requests appropriately, ensuring timely responses. Analyze and identify failures, proposing suitable solutions for users. Document thoroughly the root causes and resolutions of all handled cases. Meet the service-level indicators established by the client. Deliver an exceptional service experience to end users. Apply ITIL v3+ or agile methodologies in daily operations. Requirements: Technical or technological education in Systems, Computer Science, or related fields. Minimum 1 year of experience in telephone or remote user support. Knowledge of: Windows operating systems, Microsoft Office suite, and ITIL v3+ or similar methodologies. Desirable experience in VIP user support. Operational Conditions: Work modality: On-site with home office on weekends. 7x24 operation with rotating shift schedules. Rotating days off: Saturday or Sunday, as scheduled. We offer: People-centered culture Career development plans, talent incubators, and purpose-driven projects Support from a company recognized as a Great Place to Work Apply now and join the Core! Ready to build your future with us?. -Requirements- Minimum education: University degree / Technical program 1 year of experience Skills: Teamwork Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante