Support Analyst

Description

Position Summary: LEXCO is seeking a Support Analyst to ensure the operational continuity of software by resolving incidents, diagnosing faults, and training users in Windows and Linux environments. Key Highlights: 1. Timely incident response and fault resolution 2. Technical support in Windows and Linux environments 3. End-user training Job Offer: Support Analyst Location: Bogotá At LEXCO, we are looking for a Support Analyst with a service-oriented attitude, analytical thinking, and results-driven mindset who wishes to contribute to the stability and continuous improvement of our technological solutions. Position Objective Technical specialist, technologist, or Systems Engineering (or related field) student; ensuring software operational continuity through timely incident response, fault diagnosis and resolution in Windows and Linux environments, execution of database queries (PostgreSQL and SQL Server), and end-user training. Responsibilities Manage, diagnose, and resolve user incidents and requests Execute database queries for case analysis and resolution Provide technical support in Windows and Linux environments Train users on tool usage Ensure application operational continuity Employment Conditions Contract type: Indefinite-term Monday to Thursday: 7:30 a.m. to 5:30 p.m. / Friday: 7:30 a.m. to 4:30 p.m.-Requirements- Minimum education: University degree / Technological program years of experience Keywords: analyst, assistance, support, soporte