Position Summary: A technical assistant who handles and resolves technical support requests, configures equipment, escalates incidents, documents solutions, and proposes continuous improvements. Key Highlights: 1. Technical support requests handling and resolution through various channels. 2. Equipment, software, and peripheral configuration. 3. Identification of recurring issues and proposal of improvements. -Handle and resolve technical support requests through different channels -Configure equipment, software, and peripherals -Escalate incidents to the second level when necessary -Document cases and solutions in the management platform. -Identify recurring issues and propose improvements.-Requirements- Minimum education: University / Technical degree 2 years of experience Languages: English Knowledge: Analytical skills, Database, Network configuration, Hardware, Jira, Linux, Tool usage, Help desk, Networking, Platforms, Operating systems, Technical support, Windows server, Zendesk, Time management