The selected candidate will be able to take responsibility for handling customer requests, complaints, and inquiries, as well as maintaining customer satisfaction at the center of every decision and behavior. **Requirements:** * Associate degree in telecommunications, systems, or electronics, or currently pursuing an engineering degree. * 1+ years of customer service experience. IT technical support experience preferred. * Basic knowledge of information technologies. * Strong oral and telephone communication skills, as well as active listening abilities. * Customer-oriented mindset and ability to adapt to different personality types. * Ability to multitask, prioritize, and manage time effectively. * Ability to work under pressure. * *Knowledge of WAN, LAN, WLAN technologies with equipment preferably from Cisco, Juniper, security devices, and server virtual infrastructure.* * Availability to work rotating shifts. **Responsibilities:** * Manage a high volume of incoming and outgoing emails and calls in a timely manner. * Follow call center scripts within the telecommunications area. * Track cases via email or proactive incoming events. * Identify customer needs, clarify information, investigate each issue, and offer solutions or alternatives. * Meet personal and team qualitative and quantitative targets.