Job Summary: We are seeking a technology graduate or student to monitor, diagnose, and escalate network incidents, supporting infrastructure administration and network security. Key Highlights: 1. Network monitoring and diagnostics using tools such as SolarWinds. 2. Support for basic administration of switches, routers, and firewalls. 3. SLA compliance and continuous process improvement. Are you from Popayán or interested in relocating there? We have an opportunity in network infrastructure with a direct contract and real benefits. **Position Details** * **Schedule:** 7:00 a.m. – 4:00 p.m. * **Work Mode:** 100% on-site – client location * **Overtime and On-Call:** Compensated per policy * **Minimum Experience:** 1 year in networking or technical support * **Company:** Accenture – with corporate benefits package **Your Responsibilities:** * Monitor network status and performance using tools such as SolarWinds. * Respond to and track connectivity incidents (LAN, WAN, WiFi). * Perform initial diagnostics and document actions taken. * Escalate complex incidents to Level 2 or Level 3 per established procedures. * Support basic administration of switches, routers, and firewalls. * Execute routine tasks: link verification, log review, and configuration backups. * Meet defined SLAs and contribute to continuous process improvement. * Implement network security policies in coordination with the infrastructure team. What We Are Looking For: * **Education:** Technology graduate or final-semester student in Systems, Electronics, Telecommunications, or related fields. * **Knowledge:** OSI model, TCP/IP, VLANs, subnets, Cisco IOS CLI, switches and routers (Cisco, Aruba or similar). * **Desirable:** Experience with network monitoring tools and basic knowledge of firewalls and perimeter security. * **Certifications (not mandatory):** CCNA in progress or valid / ITIL Foundation (plus).
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
