Customer Service Agent

Description

Summary: Seeking a Bilingual Customer Support Specialist (English/Spanish) to manage high-volume interactions, ensuring accuracy, efficiency, and excellent customer experiences in a fast-paced environment. Highlights: 1. Operate with high ownership, handling cases across multiple support channels 2. Think independently and adapt quickly in a high-performance environment 3. Opportunity for performance-based growth and exposure to digital operations About us Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers works across time zones to provide seamless, high-quality support every day of the year, including holidays. Location: Americas Region Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader Imagine working in a fast-paced digital support environment where your ability to think critically, solve problems independently, and deliver excellent customer experiences truly matters. Were looking for a Bilingual Customer Support Specialist (English/Spanish) who can confidently manage high-volume customer interactions while maintaining accuracy, efficiency, and strong attention to detail. In this role, youll operate with a high level of ownership, handling customer cases across multiple support channels while contributing to a performance-driven support environment. What youll do Youll work across two core areas: Support customers Handle customer interactions across chat, email, escalations, and back-office workflows Investigate issues thoroughly before escalating Provide professional, empathetic, and accurate support in a fast-paced environment Manage large daily case volumes while balancing productivity and quality expectations Drive operational excellence Maintain strong documentation and case management practices Navigate multiple systems simultaneously while multitasking effectively Apply critical thinking and sound judgment during customer interactions Contribute to a culture of accountability, urgency, and continuous improvement What makes this role unique This is not a traditional scripted support role. We are looking for individuals who can think independently, adapt quickly, and operate with minimal supervision in a high-performance environment. Youll combine: Customer support expertise Strong written communication Analytical thinking and problem-solving Adaptability in fast-changing environments Ownership and accountability What were looking for Were looking for candidates who can perform across four key areas: Customer Service 2 or more years of BPO or customer service experience preferred Experience in fintech, digital payments, billing, retention, collections, or financial services environments is a strong advantage Communication Skills Mandatory Advanced English and Spanish proficiency (B2+ preferred) Strong written communication with excellent grammar, clarity, and professionalism Operational Performance Comfortable working under KPI expectations including productivity and response-time metrics Ability to multitask across multiple systems and manage high daily workloads Strong investigative mindset with the ability to gather all relevant information before escalating Adaptability & Ownership Comfortable working independently with minimal handholding Open to direct feedback and continuous improvement Strong urgency, accountability, and schedule reliability Flexible and willing to work evening, late-hour, and weekend shifts based on operational needs Technical Requirements (BYOD) Reliable and stable internet connection Computer with a minimum Intel Core i5 processor or equivalent Noise-canceling headset A fully functional Windows laptop or desktop computer (Mac/iOS devices are not supported) Why join us 100% remote opportunity Work within a global support environment Gain exposure to fast-paced digital operations Performance-based growth opportunities Be part of a high-accountability and high-performance culture If youre someone who thrives in fast-moving environments, enjoys ownership, and can confidently balance quality with productivity, wed love to hear from you.-Requerimientos- Educación mínima: Universidad / Carrera técnica años de experiencia Idiomas: Inglés Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante