Customer Service Manager - Pereira

Description

Job Summary: We are looking for a Junior Customer Experience Manager passionate about delivering WOW experiences and transforming every interaction into an opportunity to foster loyalty and connection. Key Highlights: 1. An environment where your ideas are heard and put into action 2. A culture of continuous improvement, collaboration, and closeness 3. Projects with real impact on our clients Are you passionate about delivering WOW experiences? Do you have the ability to transform every interaction into an opportunity to foster loyalty, drive improvement, and connect with customers? At ON OFF Tu Amigo Digital, we are seeking a Junior Customer Experience Manager who combines strategic thinking, service sensitivity, and consistent action to enhance every touchpoint. If you’re someone who won’t rest until a customer is satisfied, who understands that behind every request lies an opportunity for improvement, and who enjoys optimizing processes, this vacancy is for you. This role is ideal if you have: Education or experience in customer service, technical support, or related fields. At least 1 year managing customer experience-related processes. Intermediate proficiency in office tools (Excel preferred). Skills such as: Attention to detail and active listening Analytical ability and problem-solving Time management Passion for service and collaborative work What do we offer? An environment where your ideas are truly heard and implemented A culture of continuous improvement, collaboration, and closeness Projects with real impact on our clients Job stability and opportunities for professional growth What will be your mission? Ensure memorable and efficient experiences in every interaction with our customers, leading continuous improvement initiatives, managing requests and complaints, and contributing ideas that genuinely add value to operations. Your main responsibilities will include: Managing customer experience, ensuring agility, quality, and effective follow-up. Analyzing feedback and metrics to propose and implement improvements. Supporting the team in measuring results and achieving objectives. Coordinating with other departments to deliver timely, high-impact responses. Complying with organizational quality standards and regulations. Location: On-site in Pereira Are you ready to make a difference in our customers’ experience? Join a company that doesn’t just provide services — it builds relationships! Apply now and tell us how you can contribute to our team. We’re waiting for you!. -Requirements- Minimum education: University degree / Technical program 1 year of experience Keywords: resident, supervisor, assistant manager, deputy manager, responsible person, coordinator, manager, captain, service, customer, client