Expansion Sales Supervisor

Description

Job Summary: Lead a high-performing sales team for customer acquisition and expansion, designing strategies and strengthening commercial skills to ensure sustainable growth. Key Highlights: 1. Lead and develop a high-performing sales team 2. Design and execute effective sales strategies 3. Strengthen the team's commercial skills through coaching and feedback The mission of the Sales Team Leader – First Class & Media 360 is to lead and develop a high-performing team focused on customer acquisition and expansion, ensuring sustainable MRR growth and achievement of commercial objectives. You will be responsible for designing and executing effective sales strategies, monitoring team performance, and ensuring attainment of key KPIs such as productivity per rep, closing rate, conversion, retention, and pipeline quality. Additionally, you must strengthen the team's commercial skills through coaching, call audits, and continuous feedback, ensuring operational excellence, proper handling of objections, and efficient use of commercial tools. We are seeking our next Expansion Sales Supervisor. Your responsibilities will include: - Lead and motivate the Expansion CS team, promoting their development and ensuring performance. - Develop and share best practices with team members, consistently pursuing fairness, efficiency, and effectiveness in our processes. - Achieve our KPIs, including: Logos, MRR, CVR, SLA. - Develop and maintain a motivated team by providing direction, training, and feedback. - Master and ensure compliance with internal processes through constant monitoring of our KPIs. - Drive and seek process improvements through data analysis. - Develop strategies for departmental growth to generate insights and build new strategies. Requirements: - Minimum 3 years of experience leading Customer Success or sales teams - Intermediate English (desirable) - Commercial client management experience, including knowledge and experience managing VIP clients - Knowledge and experience in scaling processes and building/implementing them - Experience using data to track processes and create strategies Additional Information: - Base salary + variable compensation based on goal achievement - Hybrid work model - Birthday leave day - People Pass meal allowance - Pre-paid medical insurance - Stock option plan - English language education benefit - Continuous learning platform -Requirements- Minimum education: University degree / Professional program 3 years of experience Knowledge areas: Leadership, Customer Service, Sales Keywords: resident, supervisor, assistant manager, team leader, responsible person, coordinator, manager, captain, cambaceo, sales