Position Summary: We are seeking an IT Service Coordinator to manage change requests, attend committees, and ensure the operation of managed services. Key Highlights: 1. IT Service Management and Change Request Handling 2. Active Participation in Application, Security, and Integration Committees 3. Teamwork, Leadership, and Results Orientation EDUCATION: Technical degree and/or student of Systems/Industrial/Electronic Engineering. ITIL® Foundation v4 Certification Required Technical and functional knowledge and experience related to the services offered, as well as proficiency with IT Service Management tools, particularly those supporting the management and operation of Managed Technology Services within the End-User Services category Intermediate-level knowledge and proficiency in the Microsoft Office Suite, especially Excel and Word Proactivity and Flexibility Results Orientation, Leadership, Teamwork Verbal and Written Communication Skills Results Orientation, Leadership, Teamwork EXPERIENCE: 1 year of experience managing IT services. RESPONSIBILITIES: Receive and review Change Requests (RFCs), rejecting them if incomplete or impractical. Create change requests in the ITSM tool for each task assigned to the involved groups following coordination to ensure proper implementation. Attend all client-scheduled committees: Application CAB, Security CAB, Integration CAB, and ECAB (Emergency Committee), whenever convened during daytime, nighttime, or weekends; minutes are taken during each committee meeting and formal meeting minutes are generated post-meeting; pre-meeting preparation includes readiness assessment of changes to be evaluated. If business needs require participation in additional committees, associated effort and costs must be reviewed. WORK HOURS: Monday to Friday, 7:30 a.m. to 5:30 p.m. MODALITY: On-site / Hybrid at ZF Client Offices. -Requirements- Minimum Education: University / Technical Degree years of experience Keywords: resident, supervisor, sub-manager, responsible person, coordinator, manager, team captain