IP Telephony Support Engineer - On-site in Medellin

Description

Job Summary: IP Telephony Support Engineer responsible for providing specialized support for IP Telephony and Unified Communications solutions, ensuring their proper operation and availability. Key Highlights: 1. Specialized support for IP Telephony and Unified Communications 2. Strong focus on end-user support 3. Standard change management and configuration administration We are looking for an IP Telephony Support Engineer! Are you motivated to provide direct technical support to users, administer communications solutions, and ensure operational continuity of critical telephony services in enterprise environments? Role Objective: You will be responsible for providing specialized support for IP Telephony and Unified Communications solutions, ensuring correct operation, availability, and configuration of the services. This role emphasizes end-user support, standard change management, and configuration administration, directly impacting service experience and technological solution stability within a high-impact project. Profile Requirements • Education: Engineering degree. Engineer or Technician in Systems, Telecommunications, Electronics, or related fields. • Experience: Minimum 2 years of experience. • Mandatory Knowledge: • Others: end-user support, configuration administration, user access and functionality management • Others: IP Telephony support, Unified Communications support, or Network support from a leading market vendor • Others: service, hardware, and software inventory management; telephone extension directory administration Personal Competencies • High service orientation • Clear communication with end users • Organizational and follow-up capability • Attention to detail in configuration management • Collaborative work ethic and supportive attitude Main Responsibilities • Provide end-user support for IP Telephony and Unified Communications services. • Continuously administer and back up configurations of solution equipment. • Manage user access and functionalities according to security policies. • Execute MAC (Moves, Additions, and Standard Changes) activities, including PIN changes, voicemail password resets, mailbox creation and modification, extensions, speed dials, and call permissions. • Configure labels on telephony terminals per established guidelines. • Upload corporate audio messages provided by the project. • Inform users about service availability and procedures for accessing them. • Manage solution capacity and availability. • Maintain updated service inventory and telephone extension directory. • Ensure delivery of standard service components in accordance with security and access management policies. Working Conditions • Location: Medellin, On-site • Contract Type: Payroll • Schedule: Full-time • Salary: To be agreed upon . -Requirements- Minimum Education: University / Professional Degree 2 years of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte