Position Summary: We are seeking an IT Services Supervisor to lead the Help Desk team, ensure efficiency, SLA compliance, and service operations under ITIL practices. Key Highlights: 1. Help Desk team leadership and IT service management. 2. Incident, Change, and Problem Management following ITIL best practices. 3. ITIL V4 certification and ticketing tool expertise. We seek an IT Services Supervisor eager to learn and transform their career. A graduate engineer in Systems, Electronics, or related fields, with a minimum of 2–3 years of specific supervisory experience coordinating the Help Desk team to ensure efficient user support, guaranteeing SLA compliance and proper service operation. Lead Incident, Change, and Problem Management processes following ITIL best practices, ensuring business continuity, minimizing impact, and promoting continuous improvement of IT services, with communication skills to interact with clients and take ownership of specific deliverables with a certain level of autonomy, service orientation, active listening, proactivity, and team management. ITIL V4 certification, ticketing tool expertise (ServiceNow, Remedy, JIRA SM, ManageEngine), SLA and KPI management. Handling of critical incidents and recurring problems. Change management in production environments. Behavioral skills: Positive leadership and team management. Schedule: Monday to Friday, 7:00 am to 5:00 pm; availability required. Contract: Indefinite-term. Work modality: On-site at Free Trade Zone. -Requirements- Minimum education: University / Professional Degree 2 years of experience Keywords: resident, in charge, supervisor, assistant manager, responsible, coordinator, manager, captain