On-Site Support Technician

Description

Job Summary: We are seeking a technical support professional with experience in user assistance, equipment maintenance, and hardware and software troubleshooting. Key Responsibilities: 1. On-site Level I and II technical support for computers and printers. 2. Responsible for addressing user inquiries and resolving technical issues. 3. Diagnosis and resolution of hardware and software technical problems. Education: Technical, technological, or university degree in Systems, Computer Science, Networks, or Telecommunications. Experience: Minimum 2 years in technical support, helpdesk, or monitoring. Responsibilities: On-site support for computers, printers, Level I and II technical support, hardware, software, equipment maintenance, equipment assignments. Basic knowledge of MAC. Responsible for addressing user inquiries and resolving technical issues. Software and technical assistance tool administration. Escalate or route inquiries to the appropriate support channel. Resolve hardware and software technical issues. Diagnose and resolve user-related issues. Knowledge of operating systems: Windows 7, Windows 10, and Windows 11. Schedule: Rotating Monday to Saturday, according to shift schedule. Location: Bogotá, on-site. -Requirements- Minimum education: University / Technical program 2 years of experience Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support