Order Entry Agent

Description

Job Summary: We are seeking an Order Entry Agent to manage customer requests, ensuring accurate order entry and efficient resolution of inquiries, thereby optimizing the customer experience. Key Highlights: 1. Order management and support for internal and external customers. 2. Coordination with operations to ensure service continuity. 3. Prioritization of complaints and incidents with traceability. Job Summary (Job Summary) We are seeking an Order Entry Agent to promptly manage customer requests, ensuring accurate order entry and efficient resolution of inquiries through official channels. This position is part of a team focused on service excellence and optimizing the customer experience. · What You'll Do (Responsibilities)  Manage order entry and provide support for internal and external customer requests. Use Salesforce CRM Service Cloud platform to ensure timely and appropriate responses. Coordinate solutions with operations and business units to ensure service continuity. Prioritize complaints and incidents, maintaining end-to-end case traceability. Promote the use of institutional technological tools to enhance the customer experience. · What You'll Bring (Skills and Qualifications) Minimum 1 year of experience in document management processes within the company or related sectors. High school diploma; preferably technical, technological, or university student in administrative fields. Solid proficiency in office productivity tools. Excellent professional written communication and composition skills. Analytical ability, problem-solving skills, and capacity to work under pressure. Organizational skills, attention to detail, empathy, and customer experience focus. Adaptability to change and ability to manage priorities. · What We Offer (Benefits)  Monthly salary: $2,000,000 Variable bonus of 5% after the 3-month probation period. Working hours: Monday to Friday, 7:30 am to 5:30 pm. Hybrid work model: autonomous remote work with occasional office attendance. Contract type: Indefinite-term contract. Occasional in-person work location: Av. El Dorado 92-32, Bogotá, Colombia. Health insurance (EPS). Pension and severance fund. Compensation fund. Occupational risk insurance (ARL). Access to internal training programs. Emotional support program for employees and their immediate family. Technology equipment and accessories required to perform assigned tasks. Professional development and growth opportunities · How to Apply? · Submit your CV via Workday or through the job board where you found this vacancy. If your profile matches our requirements, we will contact you to proceed with the hiring process. At Iron Mountain, we are committed to an equal employment opportunity policy and non-discrimination. We recruit and hire individuals without regard to ethnic or national origin, skin color, culture, sex, gender, age, disabilities, social, economic, health or legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preferences, political identity or affiliation, marital status, family situation, family responsibilities, language, criminal record, or any other factor prohibited by law.-Requirements- Minimum education: High School Diploma / Secondary Education 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante