Retention and Collections Manager / Remote

Description

Job Summary: We are looking for a Renewals Manager to join our team, managing and recovering customer renewals through various service channels. Key Highlights: 1. Transform the operations of thousands of companies with technology. 2. A team that bets on learning and real growth. 3. An environment where innovation and collaboration are part of everyday life. Join Siigo and help transform how thousands of companies operate using technology · At Siigo, we are seeking a Renewals Manager to join our team and take innovation to the next level. If you are passionate about challenges, this is the place where you can make a difference. · Your Responsibilities: You will handle renewals for assigned customers via skills-based routing, ensuring proper management, classification, and follow-up. You will receive customer calls through various service channels to identify why they have not renewed their product and achieve recovery of the outstanding balance. You will contact customers who have not renewed their invoices and identify the reasons for non-renewal, achieving collections. You will ensure documentation of all interactions. · What We Need From You: Completed technical degree Minimum 1 year of experience in portfolio collections management, customer service, customer loyalty, customer retention, and sales. Knowledge and proficiency in office tools. Experience simultaneously using multiple applications and systems. Excellent internet connection. · What We Offer: Remote work. A team that bets on learning and real growth. An environment where innovation and collaboration are part of everyday life. Benefits that truly make a difference. · We Propose: Being part of a company that transforms your life by promoting a culture of excellence, grounded in purpose, values, and capabilities — our essence and what sets us apart from other companies. Enjoying a Benefits, Well-being, and Work-Life Balance Plan that integrates your life both inside and outside the company, creating happiness experiences for everyone (employees and their families). Interest in and support for your continuous learning, professional growth, and personal development. Having fun doing what you love and achieving incredible results. Being yourself in an inclusive and diverse workplace. · At Siigo, we value the unique experiences and perspectives of each individual. We believe everyone has something valuable to contribute, and we are excited to meet those who wish to join our team. If you are passionate about growing and making a difference in an inclusive environment, we want to meet you!. -Requirements- Minimum Education: University / Technical Degree 1 year of experience Keywords: resident, manager, supervisor, assistant manager, responsible person, coordinator, manager, captain, collection, payment, collection, house, remote, remote, telework, home