Support Engineer - Systems, Telecommunications, or Electronics Engineer

Description

Position Summary: Provide Level 2 and Level 3 technical support and support the operation of technological solutions in infrastructure, communications, and information security. Key Highlights: 1. Level 2 and Level 3 technical support to users 2. Support for technological solutions in infrastructure and security 3. Timely assistance aligned with best practices Provide Level 2 and Level 3 technical support to users and support the operation of technological solutions in infrastructure, communications, and information security, ensuring timely, courteous, and service-best-practice-aligned assistance, information protection, and business continuity. **Profile Professional with a degree in Systems Engineering, Telecommunications Engineering, or related fields, with 2 years of experience in on-site ATC roles, cybersecurity, information security, and infrastructure. **Required Knowledge (Mandatory): Networking fundamentals (TCP/IP, DNS, DHCP, WiFi) End-user technical support (hardware and software) Windows operating systems Help desk or ticketing tools Basic information security best practices ATC User service orientation Active Directory and user management Corporate firewalls, VPNs, or antivirus solutions Basic concepts of ISO 27001 or security incident management Basic knowledge of ISO 9001. -Requirements- Minimum education: University / Professional Degree 2 years of experience Knowledge areas: Cybersecurity, Infrastructure, Operating Systems, Technical Support, Technological Solutions Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, system, electronic