Technical Advisor – Customer Service / Manizales

Description

Job Summary: A leading technology company is seeking a high school graduate or technical professional to provide customer service for Samsung, advising and managing devices for technical service and warranty processes. Key Highlights: 1. Advise and diagnose devices for Samsung technical service 2. Opportunity for professional development in the technology sector 3. Dynamic and collaborative work environment A leading technology company is currently seeking a high school graduate or technical professional with a background related to customer service and a minimum of 6 months’ experience to handle Samsung device intake for warranty processing in Manizales. - Responsibilities: * Provide customer guidance during device intake for technical service, ensuring clear, timely, and solution-oriented service. * Receive and verify requests related to mobile phone malfunctions (e.g., signal issues, SIM card reading problems, software errors, etc.). * Perform initial device diagnostics to validate the malfunction reported by the customer. * Execute basic solutions where applicable, such as authorized software updates or brand-approved configurations. * Manage device intake into technical service when specialized review is required, ensuring accurate case registration and documentation. * Inform customers about diagnostic status and next steps. * We Offer * -Salary: COP 1,750,905 + Statutory Benefits -Schedule: Monday–Friday 10:00 AM – 7:00 PM; Tuesday–Thursday and Saturday 10:00 AM – 6:00 PM (44 hours per week) -Work Modality: On-site -Location: Manizales -Employment Type: Project-based or Labor Contract (with vacation entitlement) * Additional Benefits * -Seniority-based bonuses and vacation days. -One paid day off during the employee’s birth month. -One additional paid day off for bereavement. -Opportunity for professional development within a leading technology-sector company. -Dynamic and collaborative work environment. -Access to continuous training and professional development programs.-Requirements- Minimum Education: High School Diploma / Secondary Education 1 year of experience Languages: Spanish Knowledge: Fault analysis, Technical analysis Keywords: advisor, asesor, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, service, costumer, cliente