Technical Advisor - Customer Service / Rionegro

Description

Job Summary: A leading technology company is seeking a high school graduate or technical professional to provide customer support for Samsung, offering advisory services and performing initial diagnostics of devices for warranty processing. Key Highlights: 1. Customer attention and advisory in technical service 2. Diagnosis and management of Samsung devices 3. Professional development in the technology sector A leading technology company is currently seeking a high school graduate or technical professional with a background related to customer service and a minimum of 6 months of experience to handle Samsung device intake for warranty processing. - Responsibilities: * Provide advisory support to customers during the device intake process for technical service, ensuring clear, timely, and solution-oriented service. * Receive and verify requests related to mobile phone malfunctions (e.g., signal issues, SIM card reading problems, software issues, among others). * Perform initial device diagnosis to validate the malfunction reported by the customer. * Implement basic solutions where applicable, such as authorized software updates or brand-approved configurations. * Manage device intake into technical service when specialized review is required, ensuring accurate case registration and documentation. * Inform customers about the diagnostic status and next steps. * We Offer * -Salary: COP 1,750,905 + Statutory Benefits -Schedule: Monday–Friday 11:00 AM – 8:00 PM; Tuesday–Thursday 11:00 AM – 7:00 PM; Saturday 10:00 AM – 6:00 PM (44 weekly hours) -Work Modality: On-site -Location: Rionegro (Burbuja 1281) -Employment Type: Contract for Services or Labor (Vacation-based) * Additional Benefits * -Seniority bonuses and vacation benefits. -One paid day off during the employee’s birthday month. -One additional paid day off for bereavement. -Opportunity for professional development within a leading technology-sector company. -Dynamic and collaborative work environment. -Access to continuous training and professional development programs.-Requirements- Minimum Education: High School Diploma / Secondary Education 1 year of experience Languages: Spanish Knowledge: Fault analysis, Technical analysis Keywords: advisor, asesor, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, service, costumer, cliente