Summary: Quantic is hiring a full-time contract Technical Support Representative to troubleshoot POS issues, handle customer inquiries, manage tickets, and participate in product testing. Highlights: 1. Opportunity to troubleshoot cloud-based POS solutions and network connectivity. 2. Engage in product testing and suggest enhancements. 3. Communicate with customers via calls, emails, and text messages. Quantic is a cloud-based point of sale solutions company based in PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems. The candidate must be flexible to work Saturdays or Sundays if needed. Additional responsibilities for the position include: Inbound and Outbound calls to address technical issues and customer support. Answering Emails and Text Messages holding quality standards and providing technical assistance. Ticket Managing and Follow Up on existing cases ensuring customer satisfaction. Case Documentation Product Testing: Participate in testing tasks and look for ways to gain more product knowledge as well as sharing their findings with the team to suggest product enhancements and improvements. Job Type: Full-time Required: B2 English Salary: See table (Negotiable) Schedule: 8-hour shift (with 1 hour for lunch, totaling 9 hours) Day shift Night shift Weekend availability Education: University/Technical degree (Preferred) High School Diploma Experience: Technical support: 1 year Customer service: 1 year Type of Position: Full-time Expected Start Date: 15/04/2026 Job Type: Full-time Language: English (Required) Spanish. -Requerimientos- Educación mínima: Bachillerato / Educación Media 1 año de experiencia Idiomas: Inglés Conocimientos: Cloud, Manejo de herramientas, Mesa de ayuda, Sistemas operativos, Soporte a usuarios, Soporte técnico Palabras clave: apoyo, support, soporte