Technical Support Advisor - On-site

Description

Job Summary: We are seeking a Technical Support Advisor with knowledge of systems and an excellent service attitude to provide post-sales support to users of World Office applications. Key Highlights: 1. Job stability in a solid and continuously growing company. 2. Ongoing training on applications and technological processes. 3. Excellent work environment and opportunities for professional development. At World Office, we are looking for your talent! If you are passionate about technology, enjoy providing technical support and assisting users in resolving their requirements, and seek job stability in a solid and continuously growing company, this opportunity is for you! World Office, a leading company in accounting, administrative, and business solutions, is seeking a Technical Support Advisor with systems knowledge and an outstanding service attitude, focused on delivering efficient and high-quality support to our customers. Job Objective: To provide post-sales technical support to World Office application users via phone and virtual channels, supporting installation, configuration, and proper software functionality, ensuring a satisfactory and timely customer experience. Candidate Profile: • Technician, technologist, or student in Systems or related fields. • Minimum 1 year of technical support experience, preferably in a help desk environment. • Knowledge of application installation and configuration. • Ability to validate minimum hardware requirements, network capacity, and speed. • Proficiency with technological tools and digital environments. • Excellent personal presentation and communication skills. • Service-oriented attitude, willingness to learn, and ability to work in a team. Key Competencies: • Analytical ability and technical incident resolution. • Clear, assertive communication and customer orientation. • Teamwork and strong interpersonal relationships. • Organization and efficient time management. • Adaptability to new technologies and processes. What We Offer: • Schedule: Monday to Friday, 7:45 a.m. to 5:30 p.m., plus one Saturday per month, 8:00 a.m. to 12:30 p.m. • Work Mode: On-site – Bogotá, D.C. • Contract Type: Indefinite-term contract. • Job stability in a growing company. • Ongoing training on our applications and technological processes. • Excellent work environment and collaborative work culture. • Opportunities for professional development and career advancement. • Participation in corporate and employee well-being activities. Are you interested in joining our team? Apply now and become part of World Office, where we combine technology, expertise, and service to transform business management.-Requirements- Minimum Education: University / Technical Degree Less than 1 year of experience Keywords: advisor, asesor, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist